Systems Support Analyst – Wintel Systems Support Analyst – Wintel …

Wells Fargo Bank
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Wells Fargo Bank
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Provides technical systems support within a technology organization.

Responsibilities

  • Provides support for highly complex technical issues and initiatives related to large-scale applications, systems, and databases and/or other technical products and services;
  • Uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems;
  • Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported;
  • Performs migrations from development to production, upgrades, installations and/or configurations;
  • May evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported;
  • Completes project sizing;
  • Updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts;
  • creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas;
  • Updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts.

Requirements:

  • 3+ years systems support experience.
  • Must have a minimum of 3 years Windows Operating Systems experience
  • Experienced in troubleshooting issues related to windows O/S, windows security patching and windows product upgrade process
  • Knowledge of Wintel domain services such as AD, DNS, DHCP, GPO, DFS
  • Excellent written and verbal communication skills required (spoken/written English is a must)
  • Understanding of Change Control.
  • Demonstrated ability to evaluate and diagnose issues.
  • Must be able to work during weekends as required.

 
Desired Skills:

  • Windows 2K8R2, 2K12 and 2K16
  • Experience with SAN, NAS, replication etc.. 
  • Veritas Storage Foundation & MS Clustering
  • Experience supporting and troubleshooting Dell and HP H/W - daily operation and firmware upgrade process
  • Ability to support large scale projects and work with dynamic teams across multiple time zones.
  • Ability to develop automation processes using Windows PowerShell
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