Our client is the world's largest Financial Transaction solution provider. They are looking for a Technical Application Support Engineer.
- Participate in monitoring and maintenance of business applications and production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets.
- Gain in-depth knowledge about internal applications and their interactions in order to identify and analyze problems.
- Assist Service Managers with customer case reviews, analyses, follow-up and escalations
- Work on project basis to enhance Service Management tools and processes along with global teams
- Identify problems and participate in problem management resolution by collecting and tracking data and progress.
- Resolve issues regarding online transactions, system status, and procedures, downtime procedures in accordance with the service level agreement.
- Degree in Computing Science or related discipline
- Minimum 5+ years experience System/Application Support environment (Candidate with over 5 years will consider as a Senior)
- Experience in banking or Financial industry is an advantage
- Familiar with Linux, shell script, SQL/ PLSQL
- Self-motivated and fast learner
- Good teamwork with excellent communication and problem-solving skills
- Proactive, independent and proven ability to work under pressure
- Good command in both spoken and written Mandarin & English