Technical Support/ OMS/EMS Support / OMS, EMS, FIX protocol / Financial Software Vendor / Working in Hong Kong

  • Competitive
  • Hong Kong
  • CDI, Plein-temps
  • BAH Partners
  • 25 sept. 17

Technical Support/ OMS/EMS Support / OMS, EMS, FIX protocol / Financial Software Vendor / Working in Hong Kong

My client is a global leading financial software vendor specializing in broker-neutral, automated trading software for global equities, futures, options, FX, and fixed income. They create highly integrated solutions to streamline workflow and increase operational efficiencies on trading desks, worldwide.

You will be part of the team providing support to their flagship products with a focus on EMS/ OMS and Exchange Connectivity for APAC.

This is a client facing role that will provide exposure to cutting edge technology. You will have the freedom to come up with creative solutions to real-world problems and drive efficiencies internally and externally with some of the most influential buy side clients.

Your main responsibilities:

  • Provide level one support to internal and external clients, understand and actively identify production problems and manage resolution processes
  • Work with regional broker-dealers and exchanges on behalf of their clients to resolve trade-related issues via FIX protocol.
  • Work with appropriate support providers to analyze root causes and provide permanent fixes or temporary workarounds.
  • Proactive monitoring and management of business-critical systems, legacy applications, data handling and data delivery infrastructure to identify issues, trends and potential problem areas.
  • Carry out tests in production, UAT and development scenarios.
  • Ensure compliance with departmental policies & practices.
  • Escalate issues on a priority basis.

You need to have

  • Degree or above in Computer Science or other related disciplines
  • Previous hand on experience on FIX protocol
  • Basic knowledge on scripting, database, testing and networking
  • Client facing personality
  • Ability to prioritize
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication skills in English
  • Previous working experience in financial sector would be an advantage
  • Exposure to electronic trading concepts & trading system is highly desirable


If you would like to apply for this opening or discuss any other positions within banking and finance technology in Asia, please send an email to Leo Tse at or call +852 2544 4844.

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