Trading Floor Desktop Support

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • Wells Fargo Bank
  • 21 mai 18 2018-05-21

The role is to provide desktop support to the Hong Kong Business departments. It is intended to ensure a high quality level of support service to all clients in an extremely diverse business environment within a fast-moving highly competitive market in order that IT can deliver IT infrastructure services, products and solutions quickly and seamlessly to service the demands of the business

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

 
Responsibilities:

  • Deliver superior End User Experience while ensuring a managed, secure End User environment
  • Supports line of Business end users through direct end user support or through projects that deliver changes to the end user environment
  • Assist Wholesale and International Service Delivery team in keeping desktops in compliance with the Bank’s standards
  • Working with lines of business to identify and proactively manage vendor applications to ensure a well maintained and managed end user environment
  • Handle user questions, complaints and problems, tracking, measuring, and escalating as appropriate
  • Communicate corporate standards and best practices and advocating best practices while maintaining a high level of efficiency
  • Assist Networking and Server Engineering teams as appropriate
  • Assist with patching, upgrading and coordinate the testing of images within lines of business. 
  • Address quality and schedule conflicts
  • Actively participate in committees, project, and forums which may have impact to the enterprise desktop environment
  • Perform all other duties as assigned after hours availability often required and may require on-call availability

 

Requirements:

  • At least 2 to 3 years’ experience in all phases of desktop operating systems support, implementation, and maintenance, preferably with the finance sector in a trade floor environment
  • 2 year trade floor experience
  • Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments  
  • Knowledge of Desktop Services, security and access standards and practices
  • Basic understanding of networking and server technologies
  • Good communication skills in English, strong analytical skills, and strong judgment
  • Superior customer services skills
  • Proficiency in supporting desktop environment: Windows 7, Active Directory, MSOffice, Outlook, MCS, SQL and Exchange.
  • Analytical and desktop experience within a large scale, complex environment
  • Occasional weekend and, after working hours are required
  • Occasional provide on-call service

 
The role requires a combination of the following skills: -

  • Communication skills – experience of communicating & negotiating with clients
  • Assertive and diplomatic personality
  • Good motivation, ability to work on their own initiative
  • Ability to manage more than one task at any one time
  • Ability and confidence to represent the company when meeting internal and external partners, suppliers
  • An open, direct and mature manner that instills trust and respect
  • Ability to work in a reactive and hands-on environment
  • Ability to learn new skills quickly and effectively
  • Strong customer service focus and clear commitment to corporate goals in past assignments

 

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.