Transfer Agency, Associate 2

  • Competitive
  • Hong Kong
  • CDI, Plein-temps
  • State Street
  • 20 oct. 18

Transfer Agency, Associate 2

Job Duties and Responsibilities:
Client Service

  • Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner
  • Quality control of transactions processed and client correspondence
  • Assist in the delivery of on the job training and development of other administrators.
  • Ensure business standards and client deadlines are met on a consistent basis
  • Actively initiate Error, Fines & Loss analysis
  • Escalate client issues where necessary
Technical
  • Adhere to procedures in relation to all tasks
  • Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation
  • Identify process efficiencies in the course of their daily work and propose to line managers
  • Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
  • Gain broad expertise on company products
  • Build and maintain internal network of contacts
  • Display thorough understanding of the following tasks:-
  • Issuance of contract notes and settlement confirms
  • Processing of monetary settlement, money in/out and FX process
  • Administration of commission payments
  • Processing of Fund distribution
  • Units in Issue reporting and reconciliation
  • Reconciliation completion and clearance of trades and cash
  • Processing of register maintenance requests
Communication
  • Liaise with other departments in an effective manner
  • Provide/seek regular feedback to team leader
Team
  • Act as an effective team player & deputies for immediate supervisor when appropriate
  • Show organisation skills for oneself and others
  • Display effective team focus by assisting colleagues in their daily routine
  • Positively influencing team morale in order to achieve set standards and goals
  • Show willingness to assume additional tasks in order to share workload within team/department
  • Maintaining a "can do" attitude

General
  • Display initiative
  • Administration of Clients/Investors correspondence
  • Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management
Qualifications:
Knowledge, Skills & Experience Required
  • Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Strong written & verbal communication skills
  • Excellent organisational, planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Detailed understanding of procedural, technical and product requirements within Transfer Agency business
  • Typically candidate will have 2 years relevant experience within a similar environment

Core Competencies
  • Accurate and Precise
  • Team Oriented
  • Organised
  • Personable
  • Flexible
  • Self-reliant
  • Enthusiastic
Excellent communications skill