Winops Desktop L3 Support Engineer

  • Competitive
  • Budapest, Hongrie
  • CDI, Plein-temps
  • Morgan Stanley
  • 13 déc. 18

See job description for details

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Role Profile
This opening is for the Windows Operations Desktop Team within Enterprise Infrastructure's End User Computing Team. We are responsible for supporting and ensuring the stability of over 140,000 desktops (and growing), including laptops and virtual PCs. We provide service and support to internal teams and senior VIP clients on Windows Platform and desktop application-related issues. The role involves close cooperation with the Service Desk, desk side support teams, IT Security, Engineering, application programmers and third party vendors by handling escalations, providing documentation, and implementing new products.

The candidate can expect to perform some or all of the following duties:
- Monitor trouble ticket queues for issues and respond promptly to them.
- Perform troubleshooting and investigation of complex technical issues as escalated to us by the Service Desk and desk side support teams. The primary areas are Windows Operating System, Microsoft Office and web browsers.
- Identify trends or issues within the production computing environment and work with product engineers, Microsoft, and other vendors to resolve them.
- Perform change management duties, including creation, execution and validation of production changes.
- Provide VIP support for senior executives.
- Deployment and management of security patches.
- Maintain and distribute the core Windows build.
- Maintain and monitor overall PC health.
- Support the software distribution and management processes, including packaging of applications and troubleshooting of software installation issues
- Maintain the software distribution infrastructure
- Test new and changed components being introduced into the Windows environment
- Participate in the engineering and deployment of global products
- Develop scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space


Skills Required
- 3 years minimum experience operating as a Windows desktop support specialist
- Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications:
- Windows Desktop and Server operating systems:
- preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues
- Networking issues ? (DNS, DHCP)
- An understanding of Active Directory (GPO, OU, Groups)
- Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent.
- Proficiency in creating documentation for end users and support personnel
- Strong verbal and written communication skills
- Self-starter with experience working in a project team environment
- Able to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues

Skills Desired
- Experience operating BigFix and creating fixlets
- AppSense Environment Manager
- Background in Enterprise management and experience working with System Center Configuration Manager (SCCM and/or SMS), Windows enterprise technologies , DFS, Active Directory
- Application Packaging using Windows Installer (.MSI) and SMS Installer
- Proficiency in T-SQL and SQL Server administration skills
- Kernel debugging skills
- Microsoft App-V

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.