Job Description

Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM) is a global organization that sits within MEMBERSHIP PORTFOLIO SERVICES (MPS) within the US Consumer Services Business. MPS is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term. This is an exciting opportunity to be a part of the AOMS India team which is part of the Amex Offers Marketing Operations center of excellence within AODM. The AOMS India team is responsible for enabling Merchant and Card Member growth strategies and focusing on ensuring flawless onboarding and execution of global Amex Offers campaigns through effective marketing solution design, consultation, campaign set-up and delivery. The team is also focused on enabling partner priorities and is responsible for driving process transformation and automation to drive greater capacity and speed to market while maintaining quality and performance metrics.

Responsibilities

The incumbent needs to have a sound business acumen, Marketing and/or Operations experience, and excellent interpersonal skills. The incumbent should be able to lead and support the various initiatives which would involve working with multiple business partners and global colleagues. S/he should have an eye for detail and be adept at problem solving. S/he must possess effective collaboration and communication skills and should be able to work independently and as a team.

• Manage the onboarding process and offer set-up for Global AmEx Offers, ensuring the successful set-up, execution, and delivery of offers within the Amex Offers Ecosystem.

• Review and validate all process steps in the end-to-end Amex offers construct.

• Ownership and completion of all Marketing Campaign Onboarding process steps.

• Timely execution of change requests applicable to the Offers construct.

• Collaborate with US, LACC, EMEA and APAC colleagues and other Marketing teams and stakeholders for seamless delivery of Marketing offers.

• Foster a high performance, collaborative and flexible culture with clear accountability, strong risk awareness and continuous improvement.

• Strong executive communication and presentation skills, with the ability to lead discussions and provide clear, concise updates in leadership forums.

• Demonstrate strong interpersonal skills, team-oriented approach, with ability to build effective relationships to work successfully with stakeholders.

• Proactively identify opportunities to streamline and standardize processes, driving process transformation to improve efficiency, consistency, and overall effectiveness.

• Perform quality review of all offers.

• Support the implementation and adoption of system enhancements, automation opportunities, and emerging technologies, including AI-powered solutions.

• Work with Technologies partners to successfully set-up, track and validate offers, resolve issues, and ensure they launch successfully.

• Continue to meet the evolving needs of our Partners, Card Members, and Merchant.

• This is a hybrid role.

Qualifications

• 5+ years of experience in Marketing Operations, Mar Tech and/or Marketing.

Bachelors degree from a reputed institute

• Strong attention to detail and accountability to drive flawless execution.

• Project management skills with a strong focus on process excellence.

• Demonstrate analytical and systematic approach to problem solving.

• Experience leveraging AI tools, automation technologies, and data-driven approaches to improve operational processes and business outcomes.

• Ability to think innovatively and challenge the status quo.

• Excellent verbal and written communication.

• Desire to work in a fast-paced, dynamic environment.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.