Have at least of demonstrated excellence in Application Operations or Production Support, with proven increasing levels of responsibilities
•Coach and support production support analyst/s to enhance their ability to respond to user queries around application
•Support case inflow handling and allocating work within the team, providing daily reporting around the same
•Communicate with users and all those that contact support team in a courteous, professional, accurate and timely manner
•Identify knowledge gaps within the team and design and implement training to support development of team members
•Ensure key processes are adhered to by team, to have seamless case handling for the users that have reached out for any queries
•Should be an excellent individual contributor with excellent functional knowledge and an established SME across at least couple of areas
•Should be able to facilitate discussion with stakeholders, dev, 3rd party teams, while handling high priority casesMinimum education and work experience required for this position include:
