Account Manager Account Manager …

Experian
à Mumbai, Maharashtra, Inde
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Experian
à Mumbai, Maharashtra, Inde
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Account Manager
Client Relationship Management

§ To assume responsibility for the entire relationship with a customer, from the point that it is handed over from the sales team

§ Work towards bedding in the account to ensure that all services are delivered that were originally agreed within the scope

§ Campaign production and management for collaborative and full serve clients (local / global support)

§ Proactively address any day to day issues that are escalated from the customer or the sales team and see through to resolution. Escalate where necessary to the Head of Operations

Account Management

§ Produce benchmarking reports / account review decks to provide the customer with analysis of their e-mailing activity. Utilise this to identify and progress any opportunities to deliver further services or ad-hoc projects

§ Develop new email / digital program plans for clients for driving greater ROI from their email programs

§ Proactively work towards securing the customer renewing their contract

§ Ascertain the potential for future 'cross selling' opportunities in order to deliver the entire breadth of services available, e.g Creative services

§ Ongoing account management on a timely and proactive manner, which will include regular telephone contact, physical visits to the customer premises on an agreed timescale

Sales Support

§ When requested by the sales teams, attend meetings with potential new customers to assist in the pre-sales process

§ Prepare necessary materials and demonstration equipment to be used within the customer meetings

§ Assist in development of case studies and marketing collaterals for Marketing Services digital services

Client Relationship Management

§ To assume responsibility for the entire relationship with a customer, from the point that it is handed over from the sales team

§ Work towards bedding in the account to ensure that all services are delivered that were originally agreed within the scope

§ Campaign production and management for collaborative and full serve clients (local / global support)

§ Proactively address any day to day issues that are escalated from the customer or the sales team and see through to resolution. Escalate where necessary to the Head of Operations

Account Management

§ Produce benchmarking reports / account review decks to provide the customer with analysis of their e-mailing activity. Utilise this to identify and progress any opportunities to deliver further services or ad-hoc projects

§ Develop new email / digital program plans for clients for driving greater ROI from their email programs

§ Proactively work towards securing the customer renewing their contract

§ Ascertain the potential for future 'cross selling' opportunities in order to deliver the entire breadth of services available, e.g Creative services

§ Ongoing account management on a timely and proactive manner, which will include regular telephone contact, physical visits to the customer premises on an agreed timescale

Sales Support

§ When requested by the sales teams, attend meetings with potential new customers to assist in the pre-sales process

§ Prepare necessary materials and demonstration equipment to be used within the customer meetings

§ Assist in development of case studies and marketing collaterals for Marketing Services digital services

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