Who You'll Work With:

The CRM Strategy & Sales Enablement plays an important role in powering AllianceBernstein's sales success. The team delivers modern technology capabilities that elevate the effectiveness of the global sales organization, leveraging a blend of leading SaaS platforms, in-house applications, and streamlined business processes that ensure clean, accurate, and actionable data.The team oversees the full lifecycle of these tools-including ongoing development, enhancements, planning, and support-creating a dynamic environment where innovation, precision, and continuous improvement come together to drive meaningful business impact. The team oversees the full lifecycle of these tools-including ongoing development, enhancements, planning, and support-creating a dynamic environment where innovation, precision, and continuous improvement come together to drive meaningful business impact.

What You'll Do:

The Salesforce Administrator/Developer will play a critical role in ensuring the stability, usability, and continuous improvement of the firm's Client Group business' CRM platform. This position blends operational excellence with hands-on configuration work, supporting business users while driving enhancements that elevate the -on configuration work, supporting business users while driving enhancements that elevate the platforms' overall value.

Platform Support & Issue Management

• Actively monitor the production support queue and provide timely triage for incoming issues.

• Communicate directly with users to understand the challenges they encounter and guide them toward effective solutions.

• Manage SLAs and KPIs related to issue acknowledgement, investigation, and resolution.

• Collaborate with internal technology teams to drive issues to successful closure.

• Contribute to the knowledge base to improve future troubleshooting efficiency and team-wide learning.

User Administration & Security

• Administer user accounts, including license provisioning, access management, and deactivation.

• Maintain and optimize platform security, including sharing rules, permission sets, profiles, roles, and data access policies.

• Design and maintain user hierarchies that reflect organizational structure and support business operations effectively.

Configuration, Enhancements & Release Management

• Configure and optimize the Salesforce platform to improve usability, streamline processes, and support business goals.

• Manage new Salesforce releases and ensure smooth rollout of new features and updates.

• Create and maintain fields, objects, page layouts, dashboards, reports, campaigns, and other core Salesforce components.

• Build custom objects and flows when required to support advanced business processes.

• Execute ongoing configuration and customization activities as business needs evolve.

Reporting, Insights & Data Quality

• Fulfill ad hoc reporting requests with accuracy and speed.

• Support data quality through routine audits, cleanup efforts, and proactive governance practices.

What We're Looking For:

This position requires:

• 6-8 years of hands-on Salesforce Administration and development experience, supporting complex, fastmoving business environments. -on Salesforce Administration-moving business environments.
• Bachelor's degree in information systems, Computer Science, Engineering, or a related field (or equivalent professional experience).
• Salesforce Administrator and Platform Developer I Certifications (Required); additional Salesforce certifications are a strong plus.
• Experience working in Financial services is preferred
• Strong CI/CD development skills, with experience supporting modern deployment pipelines and structured release management processes.
• Expertise in core Salesforce administration, including permission sets, profiles, role hierarchies, security and visibility rules, declarative customization, and platform configuration.
• Exceptional communication skills with the ability to clearly explain issues, gather requirements, and support end-users across global regions.-users across global regions
• Proven problem-solving ability, capable of independently diagnosing issues, researching solutions, and managing troubleshooting efforts while collaborating effectively as part of a broader technology team. -solving ability
• Experience supporting data integrity, reporting, dashboards, and workflow automation within Salesforce.
• Solid understanding of release readiness, new feature evaluation, and smooth rollout planning.

Special Knowledge (if applicable):

• Certified Salesforce Administrator and Platform Developer I required

Work Shift

• US Shift (CST)

Pune, India