Job Description

The Manager, Security Services supports the Director, Security Services in the development, implementation, and management of physical security programs designed to protect American Express facilities, employees, contractors, visitors, customers, and assets. This role is responsible for overseeing day-to-day security operations, managing contract security personnel, conducting investigations, supporting emergency response activities, and ensuring compliance with established security policies and procedures.

As a key member of the security leadership team, the Manager serves as a trusted advisor to business leaders and stakeholders on security-related matters and may act on behalf of the Director, Security Services during emergencies or in their absence. The position requires strong leadership, sound judgment, and the ability to make timely decisions in a dynamic environment. This role is on-call 24 hours a day, 7 days a week, 365 days a year.

Responsibilities

• Support the Director, Security Services in the oversight and administration of all physical security operations for assigned facilities.
• Coordinate and provide effective security coverage through the co-management of an outsourced security workforce.
• Directly supervise security supervisors, officers, and administrative support staff.
• Ensure appropriate staffing and security coverage for daily operations, special events, and emergency situations.
• Provide leadership and operational direction during security incidents and emergencies.
• Assist the Director, Security Services in developing, communicating, implementing, and enforcing security policies, procedures, and standards.
• Ensure security personnel are fully informed of security policies, procedures, techniques, and emergency response protocols through training and ongoing communications.
• Support security risk assessments of existing and proposed facilities and assist in developing and implementing appropriate security measures.
• Manage the employee and contractor identification badge program, including photo capture, data entry, access authorization, and physical access controls.
• Supervise and coordinate investigations related to security incidents, including thefts, suspicious activities, bomb threats, workplace violence cases, and other security breaches.
• Assign investigative responsibilities and monitor progress to ensure timely and effective resolution.
• Maintain accurate documentation and reporting related to incidents, investigations, and corrective actions.
• Support crisis management and business continuity efforts during emergency situations.
• Provide executive protection support for visiting American Express senior leadership.
• Coordinate emergency response activities and support leadership decision-making during critical incidents.
• Act independently and make effective decisions during emergencies when the Director, Security Services or other Global Security leaders are unavailable.
• Develop and maintain strong working relationships with local, state, and federal law enforcement agencies to ensure effective coordination and support.
• Partner closely with Facilities teams to ensure appropriate security coverage and security program effectiveness.
• Build trusted relationships with Center Heads, Country Managers, Business Unit Leaders, and other key stakeholders to promote security awareness and compliance.
• Prepare and deliver statistical, operational, and administrative reports regarding security operations, incidents, trends, and emerging risks.
• Keep leadership informed of significant security issues and recommended mitigation strategies.
• Support continuous improvement efforts by identifying opportunities to enhance security operations and programs.

Qualifications

Required Knowledge, Skills, and Experience

• Thorough understanding of physical security operations, access control systems, investigations, security technologies, and emergency response procedures.
• Demonstrated leadership experience managing security operations and contract security personnel.
• Strong investigative, analytical, and problem-solving skills with the ability to assess situations quickly and make sound decisions under pressure.
• Excellent verbal, written, and interpersonal communication skills, including the ability to effectively interact with all levels of management and external stakeholders.
• Proven ability to build strong partnerships with business leaders, Facilities teams, law enforcement agencies, and other key stakeholders.
• Ability to influence and gain support for security policies, procedures, and emergency preparedness initiatives.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently and exercise sound judgment during emergencies and other high-risk situations.

Preferred Qualifications

• Experience in corporate security, law enforcement, military, investigations, executive protection, or a related field.
• Experience conducting workplace violence investigations and threat assessments.
• Professional security certifications

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.