Head of O2C (Senior L3 - GDC)

About ERM

ERM is the world's largest specialist sustainability consultancy, with more than 50 years of experience helping organisations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, fostering collaboration, professional growth, and meaningful global exposure. As a people-first organisation, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients - and the planet.

ERM Global Delivery Centre (GDC)

We Deliver. We Synergise. We Innovate.
The Global Delivery Centre (GDC) in Gurugram is ERM's global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM's global business runs seamlessly, efficiently, and consistently.
At the GDC, you will:
• Be part of a hub that ensures ERM's business continuity worldwide.
• Collaborate with colleagues across geographies to support global operations.
• Drive consistency, compliance, and efficiency in core functions.
• Work with digital, automation, and AI-enabled tools to optimise how ERM operates.
• Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.

Job Description

The Head of O2C leads ERM's global Order-to-Cash operations from the GDC, encompassing project accounting, invoicing, and receivables management. This role ensures O2C processes are accurate, timely, and well-controlled to enable business growth and healthy cash flow.

Working closely with the Global Director of Finance Operations and regional Finance Controllers, this position drives the global O2C design, oversees process delivery in the GDC, and prepares the tower for ERP deployment.

Key Responsibilities

• Lead end-to-end O2C delivery, including project setup, billing, collections, and dispute management.

• Design and implement standardized processes aligned with ERP (Certinia / MS Dynamics) and Tipalti integration.

• Manage project accounting accuracy, revenue recognition controls, and AR reconciliations.

• Establish SLAs, KPIs, and dashboards for DSO, WIP, and invoice cycle time.

• Partner with Data & Analytics to drive insight reporting and cash-flow forecasting.

• Build strong collaboration with regional delivery and finance teams to align billing policies and approval matrices.

• Develop leadership depth and foster a continuous-improvement mindset across the tower.

Experience & Capabilities

• 18+ years in global O2C/project-accounting leadership within shared services.

• Experience in process transition management and recent system replacement programs (ERP/billing/PSA).

• Deep understanding of project revenue cycles, client billing, and cash-collection processes.

• Proven ability to drive harmonization and automation across regions.

• Strong people leadership, stakeholder engagement, and governance discipline.

• Managing a team of 80- 100 members