Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We're the pride of Ireland. Bord Gáis Energy have been powering the nation's homes and businesses for almost 40 years. But now, we're so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we're at the heart of the energy transition in Ireland, strengthening the country's energy security and helping customers get ready for a net zero future.

Billing Administrator

Location: Dublin | Hybrid working, 1 day per week in our office.

Permanent

The Job

This is a back-office billing administration role focused on ensuring customers receive accurate bills on time and reducing unbilled or delayed billing issues across residential, commercial, Homecare, SMART, and Microgen customers.

The role supports the end-to-end billing process and works closely with multiple internal teams to resolve billing problems and improve customer experience.

What you'll be doing:

• Work Unbilled & pending bill to resolve issues on customer accounts & issue the bills in a timely manner for Res & Com customers
• Support Contact centre through queries raised in Sharepoint & complaints for Res & Com Customers
• Support the billing processes for new products & Services change process
• Work with Product Owner & Team Lead to help identify improvements in the process to reduce unbilled or pending bills
• Ensure business needs are being met through effective processes and reporting
• Support mapping and document bill error fixes & processes for both Res & Com customer
• Ensure effective cross training to remove the risk of single person dependencyEnsure continuous improvement and efficiency is at the core of the system
• Take ownership of issues and have a solution driven attitude
• Achieve and exceed daily targets

Skills & Experience

• Previous billing administration or billing operations experience.
• Experience investigating account issues and resolving billing discrepancies.
• Experience of billing processes and billing lifecycles
• Prior knowledge of CC&B (Customer Care & Billing) systems.
• Experience working in a high-volume administrative environment.
• Strong attention to detail and accuracy.
• Experience handling customer-related queries

Why should you apply?

We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/bordgais

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.