Job Description




Contract Type: 12 Months FTC




Job Title: Pensions and Investments Administrator




Benefits: 10% Non-Contributory Pension (matched up to a further 2%), Funded Industry Qualifications, Lunch Allowance, Flexitime, Hybrid working




Introduction and Background



With a natural flair for delivering good customer service you understand that customers stay with companies that meet their needs. We are continuing to earn the loyalty of our customers through placing them at the heart of everything we do. Delivering best in class service is what we do and what our customers expect. Our business is in an exciting period of multi-channel growth and in order to continue to deliver this level of service we are looking for like-minded individuals to come and join our successful team.




Key Responsibilities

• Provide excellent customer service to customers and intermediaries.


• Process customer requests and administration accurately and within agreed service levels.


• Treat every interaction as an opportunity to build rapport, credibility and advocacy for Standard Life.


• Identify opportunities to retain and grow the customers business with us.


• Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.


• Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing.


• Follow the correct processes to make sure that all your actions meet the conformance requirements.


• Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly.


• Identify the root cause of problems to prevent repeat failures

Key Skills:



Proven track record of delivering good customer service to either internal or external customers

• QFA qualified or part-qualified

Key Personal Competences

• Customer Focus


• Teamwork


• Planning & Organising


• Positive Attitude

Why choose us?



Bring your 'whole self', skills and dedication to the Phoenix Group and we'll recognise your effort, support your development and help to drive your ambition. We'll ensure you're rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.



Sound good? If you are ready to help us make Phoenix the best place you've ever worked, we'd love to hear from you.




We value diversity in our workforce and welcome enquiries from everyone.



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