Director- Client Services

  • Competitive
  • Dublin, Leinster, Irlande
  • CDI, Plein-temps
  • Virtus Partners LLC
  • 14 nov. 17 2017-11-14

This director-level position is responsible for the oversight of Virtus Partners Client Services Department. The successful candidate will proactively build excellent customer relationships, increase team performance, oversee product implementation, manage metrics, and coach and mentor staff. Also responsible for managing all client services business units and their activities with a mindset of constant improvement on inter-departmental processes

  • Manage complex CDO transactions in the fixed income market
  • Respond to needs of the Portfolio Manager, Underwriter, Investors, Ratings Agency, and other third parties related to the transactions
  • Comprehend, interpret and analyze complex legal documents to ensure compliance of transactions
  • Provide accurate and timely reporting; analyze hypothetical transactions, managing cash transactions within the deal requirements
  • Proactively manage deals by understanding client’s needs and deal documents
  • Managing and growing client base by providing excellent quality service which results in repeat business
  • Monitoring deal transactions daily to ensure all cash, trades, and other activity is managed and recorded properly in systems
  • Work closely with others internally to create and streamline processes and procedures
  • Effectively manages direct reports, which includes but is not limited to defining roles and responsibilities, delegating appropriately and training & development of staff