Customer Excellence Consultant Customer Excellence Consultant …

à Milan, Lombardie, Italie
CDI, Plein-temps
Soyez parmi les premiers à postuler
à Milan, Lombardie, Italie
CDI, Plein-temps
Soyez parmi les premiers à postuler
See job description for details
Arlanis Reply, Salesforce & Mulesoft Certified Partner, is looking for candidates which want to invest their interest, knowledge and experience supporting clients' digital transformation initiatives across different industries.
If you are interested in a young, dynamic and evolving working environment do not hesitate to apply.

The candidate will:
  • setup & develop CRM Solution based latest innovative concept (AI, Machine Learning, Software Automation, Collaboration)
  • design & implement Customer Centric solution based on 360° customer view
  • understand and assess business requirements
  • identify the ideal solution based on customer need
  • integrate CRM Solutions with third-party applications
  • include market leading security standards into IT solutions
  • provide best practices/standards supporting the platform adoption and full application lifecycle (design, development, change control, UAT, deployment and support)
    • ensuring quality rules are enforced and quality work packages are delivered
    • providing hands on expert level assistance to developers on technical issues
  • interface with Vendor for solution design
  • d evelop POC/POV to provide tangible assets
  • provide governance assigning correct priorities to the team activities
  • advise customer's executives with the best cost-effective solutions
  • interact with colleagues and contribute to their professional development
Technical Skills:

Candidate must be familiar with Salesforce solutions (Marketing, Sales, Service, Community, Analytics, etc.) and related platforms (Tableau, Heroku, etc.).
He/She should have:
  • 1+ years of experience as a Consultant
  • Experience in integrating Salesforce with other enterprise systems
  • Experience with Lightning development and other tools to extend the platform leveraging the knowledge of web application development
  • Salesforce Certified Platform Developer certification
  • Marketing Cloud, Sales Cloud or Service Cloud Certification
  • Proven solution engineering and real-world delivery of enterprise experience
  • Ability to document requirements clearly and concisely, to author technical documents with design and integration details
  • Ability to understand both Agile (SCRUM) and Waterfall delivery models, the importance of SDLC (Software Development Lifecycle Principles) and Salesforce development best practices
Soft skills:
  • Good relationship skills
  • Customer and goal-oriented
  • Flexibility and problem solving attitude
  • Team player willing to share ideas and work collaboratively
  • Good knowledge of English
  • Attitude to leadership
Through the adoption of Salesforce and its component Heroku & Mulesoft, enriched with Artificial Intelligence, Advanced Data Analytics and IoT integration functions, Arlanis Reply is able to rethink, optimize and automate Sales, Service, and Marketing cross-industry.
Arlanis Reply leverages native Salesforce automation capabilities and third-party integrations in order to enhance customer journey optimizing resource allocation.
Arlanis Reply through the use of Salesforce solutions is running innovative practice based on carbon emissions reduction to improve its own and its clients' Sustainability in line with UN Agenda goals 2030.
Arlanis Reply runs the first Italian Health Cloud practice implementing the next Patient Relationship standards based on personalized care and wearable and medical devices integration

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