An exciting opportunity has arisen for an experienced Operations Client Services professional to join a leading global investment bank in Tokyo. This role sits within the Global Markets Client Services team, providing high-quality post-trade support to institutional clients while acting as a key liaison between clients and internal stakeholders. You will play a critical role in ensuring operational excellence, enhancing client satisfaction, and driving process improvements across complex financial markets operations.
Key Responsibilities

• Serve as the primary point of contact for institutional clients, ensuring seamless support and service delivery for offshore and global markets transactions.
• Collaborate with Sales, Front Office, Middle Office, Back Office, and Technology teams to address client requirements and resolve operational issues.
• Monitor end-to-end post-trade processes, identifying inefficiencies, operational risks, and control weaknesses while implementing process improvements.
• Drive operational excellence through workflow optimization, process enhancement initiatives, and effective risk management practices.
• Maintain compliance with internal control frameworks, Anti-Money Laundering (AML) regulations, and financial sanctions requirements while escalating issues appropriately.
• Develop, maintain, and update Standard Operating Procedures (SOPs) to ensure operational consistency and transparency.
• Support client relationship management by providing timely communication and delivering high-quality service experiences.

Required Skills and Qualifications Experience:

• Minimum 3 years of experience within financial services, investment banking operations, trade support, settlements, or securities operations.
• Strong understanding of Middle Office and Back Office operational functions within banking or capital markets environments.
• Knowledge of financial products including credit products, interest rates products, derivatives, or related asset classes.
• Experience working in a client-facing role supporting institutional clients or financial markets operations.
• Proficiency in Microsoft Excel, including Excel VBA, is highly desirable.

Soft Skills:

• Excellent communication and stakeholder management skills with the ability to build strong client relationships.
• Strong analytical and problem-solving abilities with a focus on continuous improvement.
• Team-oriented mindset with the ability to collaborate effectively across local and global teams.
• Ability to manage multiple priorities in a fast-paced financial services environment.
• High attention to detail and commitment to maintaining operational accuracy and compliance.

Language Requirements:

• Japanese: Fluent
• English: Business Level

Preferred Skills & Qualifications

• Experience supporting Global Markets, Capital Markets, or Investment Banking operations.
• Knowledge of operational risk management and regulatory frameworks within financial services.
• Experience working in multinational banking environments with global stakeholders.
• Familiarity with process improvement initiatives and operational transformation projects.

About the Company
Our client is a leading international banking group with more than 100 years of history in Japan and a workforce of over 500 professionals locally. Recognized globally for its expertise in investment banking, financial markets, and corporate banking, the organization combines international reach with deep local market knowledge to deliver exceptional client solutions.
Why You'll Love Working Here

• Competitive compensation package with excellent long-term career prospects.
• Opportunity to work on complex, high-profile transactions within a globally respected financial institution.
• Exposure to international stakeholders and cross-functional teams across multiple regions.
• Strong commitment to innovation, including investment in AI, Big Data, and emerging financial technologies.
• Inclusive and collaborative culture focused on diversity, professional development, and employee success.
• Opportunity to contribute to sustainability-focused initiatives and green finance projects.

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