Why This Role Is Important to Us



The SSTB Offshore Client Service and Onboarding role is a critical position focused primarily on providing client service and onboarding support to Japanese asset owners, asset managers, and other institutional clients, while also supporting Relationship Managers on key activities. The role covers ongoing service delivery, issue escalation, commercial and contractual matters, and contributes to business growth by strengthening client relationships and delivering effective solutions.




What You Will Be Responsible For



• Pursuing continuous self-development to deliver better solutions for assigned clients, while working closely with senior team members to build the required knowledge and expertise.



• Managing service levels for an assigned client base, analyzing issues and developing solutions with Product, Finance, Operations, and service teams to maintain client satisfaction across State Street services.



• Establishing and maintaining strong, regular, and effective client relationships.



• Acting as an escalation point for business and service issues, working with senior team members and relevant stakeholders to achieve timely resolution.



• Handling contractual matters in partnership with Relationship Managers.



• Coordinating and supporting AML/KYC reviews and related client follow-up.



• Supporting the development and maintenance of client pricing models in partnership with Relationship Managers.



• Contributing to client retention, service improvement, onboarding effectiveness, and business growth initiatives.




Who We Are Looking For



• Bachelor's degree in business, finance, economics, or a related field.



• Minimum of five years of relevant experience in the asset servicing industry.



• Professional fluency in both Japanese and English, written and verbal.



• Experience in client service, onboarding, relationship support, or a related function within financial services.



• Strong communication, coordination, analytical, and problem-solving skills, with the ability to work effectively across functions.



• Proactivity, ownership, a growth mindset, and integrity are key success factors for this role.




About State Street



Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.



We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.



As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.



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