Specialist, Payment Processing Operations
Specialist, Payment Processing Operations - Vilnius, Lithuania
Think you can keep operations ticking while motivating your team? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist, Payment Processing Operations. Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better starts and ends with the customer
We'll look to you to coordinate investigation cases of problematic outgoing transactions in a case management system and act as an escalation point for Investigation Coordinators team and provide consistent, quality service to assist Client Support teams regarding coordination and Masspay questions. You will communicate effectively with internal and external banking business partners to solve investigation issues. You'll assist Team Leader with coordinating and supporting overall successful day-to-day team operations and more complex tasks or resolving issues and train new staff members as well as provide coverage to support different shifts.
Here are some skills, attributes, and qualifications you will have:
Relentless pursuit of better
- Minimum of 2 years progressive experience within the payment processing jobs
- Strong mathematical, analytical, and problem-solving skills
- Ability to pay strict attention to detail while performing repetitive tasks
- Good knowledge of Microsoft Word and Microsoft Excel
You'll be participating in various projects and initiatives to enhance, streamline and automate the existing processes and reduce the risk of errors where applicable. Furthermore, you'll be tasked with providing consistent, quality customer service to assist our partners and their customers. This is a role that requires brilliant organizational skills, as well as the ability to forge valuable relationships and a real passion for customer service.
Ideally, you will have a post-secondary education in either Business or Finance, with a minimum of two years of experience in the Financial Services industry. You will possess strong mathematical, analytical, and problem-solving skills and have a positive and proactive attitude. The ability to multitask is a must, and you'll need to work independently to hit tight deadlines. Fluency in English is required, and knowledge of the German language is a huge plus. Join us, and let's move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.
Annual base salary gross: 13,689 - 23,467 EUR
The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies. The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!