Customer Service Associate (M/F) Customer Service Associate (M/F) …

DO Recruitment Advisors
à Luxembourg, Luxembourg, Luxembourg
CDD, Plein-temps
Soyez parmi les premiers à postuler
DO Recruitment Advisors
à Luxembourg, Luxembourg, Luxembourg
CDD, Plein-temps
Soyez parmi les premiers à postuler
DO Recruitment Advisors



The selected candidate will be responsible to resolve queries of clients, working closely with Transfer Agency and other departments internally. Among other he/she will be handling complains, AML / KYC queries and he/she will be providing information on reporting, on client accounts, on trailer fees and other on a timely manner.


  • Take ownership of issues and ensure they are resolved in a timely manner;
  • Remain highly motivated and focused towards achieving set individual, department and company goals;
  • Interact in a friendly and professional manner with both internal and external customers;
  • Actively support company's framework of treating customers fairly, ensuring areas of concern are reported promptly to your team leader;
  • Develop a sound understanding of the industry;
  • Develop and maintain an understanding of company's funds, procedures and systems, as well as an in-depth knowledge of service offering;
  • Liaise and develop strong relationships with your team leader to ensure agreed market goals and service standards are consistently delivered in line with existing policies and procedures;
  • Be the first point of contact for your relevant market or region;
  • Share market knowledge experience and provide assistance on referred issues;
  • Show creativity in solving special issues and encourage continuous improvement;
  • Provide assistance / cover to team leader when necessary;
  • Provide constructive feedback to Management wherever possible to further improve existing services;
  • Strong emphasis on quality, transparency and good value;
  • Provide accurate and informative information / details to team leader whenever required;
  • Sponsor of success of the Market Specific Team and department;
  • Ensure proper escalation of critical issues to team leader / Management whenever required;


  • At least 2 years' experience working within a financial environment.
  • Fluency in English; other languages are considered as an advantage.
  • Excellent communication and social skills - ability to communicate effectively at all levels.
  • Team player who can gain the support and commitment of peers and internal and external service partners.
  • A proactive approach with a willingness to learn.
  • Willingness to question processes with a view to improve service delivery.
  • 'Can do' attitude reflected in pro-active problem resolution and follow-up.
  • Accuracy and attention to detail in all aspects of service delivery, documentation and reporting.
  • Demonstrate a high level of commitment and professionalism to the role.
  • Ability to work on own initiative and under pressure as a team.
  • Good organisational skills - ability to 'multi-task'.
  • Good knowledge in major MS Office Applications (Word and Excel).

Our Client is a prestigious asset management company.

At the final stages of the recruitment process, some of our clients could ask the successful candidate to provide supporting documentation such as, for example, copies of diplomas or proof of previous jobs, and a standard criminal record check might also be requested.