Global Operational Client Support Consultant Global Operational Client Support Consultant …

M&G Group
à Luxembourg, Luxembourg, Luxembourg
CDI, Plein-temps
Dernière candidature, 16 juil. 19
Negotiable
M&G Group
à Luxembourg, Luxembourg, Luxembourg
CDI, Plein-temps
Dernière candidature, 16 juil. 19
Negotiable
M&G Group
Opportunity for a Fluent Italian speaking Consultant to join the team in Frankfurt or Luxembourg to deal with escalated operational queries for Italian Institutional clients

Global Operational Client Support Consultant

Frankfurt OR Luxembourg

Working with M&GPrudential as a Global Operational Client Support Consultant means becoming part of a brand with a global reputation and an exciting vision: to become the best loved and most successful savings & investments business.

The forthcoming planned de-merger of M&GPrudential from the Prudential Group PLC provides a terrific opportunity to create a truly international and integrated savings and investments firm. A firm built on a rich and long history and with a commitment to an innovative future centred on the needs of customers and clients. There is a genuine opportunity to drive competitive advantage with value creation through the formation of this new organisation.

If youre inspired to join us, and have the necessary qualities, then this could be the opportunity youve been looking for.

The Role:

Opportunity for a Fluent Italian speaking Consultant to join the team in Frankfurt or Luxembourg to be dealing with escalated operational queries for Italian Institutional clients

Your key responsibilities will be:

* Dealing with queries both telephone and written
* Be quick to respond to issues and ensure the general demands of the Clients are supported
* Ensuring relationships are managed and progressed
* Management of Terms of Business and Distribution Agreements
* Monitoring and facilitating trailer fee invoices from clients with internal departments.
* Liaise with internal/external Clients and Suppliers - attendance at client meetings where necessary
* Support the other team members to ensure that the existing strategy continues to be met

You will have:

For this role it is essential for you to be a fluent Italian speaker

We are looking for you to have several years of experience within asset management or a financial services environment with knowledge of Institutional clients operating models and customer experience.

* Good communication skills - both written and spoken at all levels
* Knowledge of business environment, products and operations
* Professional manner and good interpersonal skills, the candidate must be able to work well with other members of the team
* Ownership of issues
* Previous experience of dealing with external Clients
* Ability to develop and maintain effective working relationships with personnel from all areas across the business
* Highly organised and able to prioritise
* Self-motivated, ability to work under own initiative
* Flexible approach to work
* Logical
* Strong desire for completeness and accuracy
* Must be able to work to agreed deadlines

People who work at M&GPrudential agree that ours is a great place to work with a brilliant team spirit. Its also an innovative, high-performing, commercial environment thats totally focused on customers.

As an M&GPrudential colleague youll get all the support youd expect, including full training and professional development. Youll receive a competitive salary and reward package. And in a fast-changing world, youll join an organisation thats leading the way in helping customers achieve their long-term financial goals.

M&GPrudential is committed to a diverse and inclusive workplace. Our role as an employer is very simple - to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.

We welcome applications from individuals who have taken an extended career break, and we are willing to consider flexible working arrangements for all of our roles.

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