IT APS Technical Officer IT APS Technical Officer …

MS Lux
à Luxembourg, Luxembourg, Luxembourg
Freelance, Plein-temps
Dernière candidature, 05 mars 20
55000
MS Lux
à Luxembourg, Luxembourg, Luxembourg
Freelance, Plein-temps
Dernière candidature, 05 mars 20
55000
MS Lux
Promoting the profession of consultant is one of our challenges. We favor long-term relationships, as shown by some of our employees who have worked with us for a different missions. You will have the opportunity to be trained and certified, to discover the different customer environments and all your skills and ideas. We offer you a concerted and evolving career plan thanks to a listening and accessible management team. We are looking for an Oracle DBA IT profile:

Mission

  • Deliver technical application support to end-users (worldwide).
  • Contribute to the incident management, problem management, and request fulfilment process designed with an ITIL based operating framework, and for several business lines and applications (Private Capital (PERE), Transfer Agency (TA), Cross Business lines (CP) and Hedge Fund Services (HFS))


Key Responsibilities
Ensure:

  • Proper Communication to Operational Users regarding item resolution and status
  • Internal Global Communication between IT, management et Operational Unit during incident resolution and post-mortem
  • Good communication between our Service Delivery team and Level 3 Support Team as of Infrastructure Team
  • Necessary actions to resolve production incidents and support according to our SLA, i.e.:
    • Establish accurate and on time communication to users during incident
    • Fill correctly Support tickets in Jira providing root cause, action plan, etc.
  • Organize in a recurrent way meetings on Problem Management


Analyse:

  • Provide an added-value to the development team (for bug correcting)
  • Avoid recurring incidents
  • Minimize resolution time on similar incidents, i.e.:
    • In case of incident, deploy all needed resources to determine the root cause.
    • Action plan to be put in place to avoid past incident to be recurrent.
    • In case of Problem, provide all data needed to Level 3 Team (development) to minimize correction time and then delivery.
  • Write incident report that summarizes the way the incident has been solved, why it occurred and what can be put in place to avoid recurrence
  • Close relationship with functional support team


Profile

  • IT degree is required


Soft skills

  • Communication skills à Expresses his/her messages, both orally and in writing, in an effective, organized way, which is appropriate to the audience being addressed.
  • Analytical skills à Identifies all aspects of a subject and examines them in a critical way to construct a broad point of view. Is driven by the desire to know more about things, people or events.
  • Ability to report à Keeps his/her superiors informed about his/her activities and the progress of his/her files in an effective way. Draws attention to useful information, risks and sensitive points.
  • Client focus à Makes everything possible to achieve internal or external customer satisfaction by identifying the customer’s needs and providing them with the appropriate solution.


Technical skills

  • Databases: Oracle SQL/PL-SQL, SQL Server, Sybase
  • Java, WTX, MQ Series
  • Unix : scripting, kornshell
  • Scheduler: Control-M


Business skills

  • Considered as an advantage:
  • Good knowledge of the funds industry
  • Good knowledge of NTAS / eFront / Multifonds TA
  •  
  • Excellent written and oral French and English skills are essential, any other language is an advantage
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