Lead Specialist Client Support Lead Specialist Client Support …

Schroders Investment Management
à Luxembourg, Luxembourg, Luxembourg
CDI, Plein-temps
Dernière candidature, 04 août 20
Schroders Investment Management
à Luxembourg, Luxembourg, Luxembourg
CDI, Plein-temps
Dernière candidature, 04 août 20
Schroders Investment Management
Lead Specialist Client Support
Lead Specialist Client Support
for Central & Eastern Europe and Mediterranean (CEEMED) Region

Who we're looking for
We are looking for someone who will integrate in a well-established team and, while working independently on a market, who is a team player and who will support and assist the team to run the daily activities.
You're skilled in the mutual funds industry with an appetite for private assets products and any other products and vehicles.

About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

What you'll do
  • Serve and support the clients of the CEEMED market, cover all business streams and act as the interface between SIM EU and internal/external clients on any queries and client-related processes by ensuring appropriate actions are taken;
  • Understand the client's local market & regulatory requirements thanks to regular contacts with the Schroders Sales' teams which enables you to support suitable solutions for SIM EU products implementation;
  • Be responsible for the client on-boarding process for SIM EU products for the dedicated clients
  • Manage client concerns and official complaints swiftly in line with internal procedures, proactively provide conflict resolution and ensure client satisfaction;
  • Develop and maintain long-term relationships with existing clients, promote new product launches, inform them on new regulations and specific or new market requirements
  • Review services and processes on a regular basis, assess gap analysis against market practice and the local industry with the mind-set of offering the highest standard of service;
  • Participate in SIM EU or Schroders group projects and initiatives;
  • Continuously embrace opportunities to enhance knowledge by participating in conferences, workshops and trainings, keep up to speed with industry changes and new practices, maintain a good overview of the company's processes and new initiatives;
  • Ensure the service level is of the highest standard by performing tasks in line with internal procedures and policies agreed upon by the relevant counterparties.
The knowledge, experience and qualifications you need
  • A confirmed experience in a similar position
  • Fluency in English and Polish (verbal and written) is mandatory
  • Exceptional written and verbal communications skills
  • Customer focused with commitment to providing exceptional client service
  • Knowledge of the Microsoft Office applications, in particular Excel, Word and Power Point
  • High standards of professionalism
The knowledge, experience and qualifications that will help
  • Knowledge in the mutual fund industry
  • Fluency in any other language(s)
  • Excellent organisational skills and capability to work independently, under pressure and with commitment to deliver under tight deadlines
  • Ability to take decisions / initiatives and to be responsible for the consequences
  • Forward-thinking, innovative and proactive
  • Self-educating, curious and pragmatic
  • Networking skills
  • Mediation and conflict resolution mind-set

What you'll be like
You are driven, collaborative, flexible and clients come first. Always.

We're looking for the best, whoever they are
Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.

To apply, please visit www.schroders.com/careers .