IT Service Desk - Level 1

  • Competitive
  • Cyberjaya, Selangor, Malaysia Cyberjaya Selangor MY
  • CDI, Plein-temps
  • OCBC Bank (Malaysia) Berhad
  • 16 juil. 18 2018-07-16

IT Service Desk - Level 1

  • Perform 1 st Level Technical Support to users through multiple channels
  • Perform Escalation and Notification for Incident Management and Enterprise Monitoring
  • Excellent communication skills - written, verbal and able to influence at all levels.
  • Strong technical and communication skills to enhance the over customer deliverables
  • Manage application and ensuring that there are no obsolesces
  • The ability and willingness to work collaboratively with users to ensure business objectives are met in building constructive business relationships.
  • Resilience and stamina to sustain performance when faced with a high volume of work and conflicting priorities.
  • Ability to work unsupervised and uses initiative when necessary. Deal with conflicting priorities calmly and effectively.
  • Working proactively to resolve problems. Provide regular feedback to team and management on the performance and risks / issues of business units.
  • Strong analytical skills and able to make sense of complex and logical problems quickly.
  • Drive initiatives by identifying, and providing resolutions to procedural / process issues in maintaining a 'Continuous Improvement' philosophy. - Knowledge Management and Quality Assurance


Qualifications
  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems
  • ITIL V3 Service Operation and Continual Service Improvement certifications would be a distinct advantage.
  • Knowledge of IT applications - MS Office, HP Service Manager, Cisco