Cisco UC Engineer Cisco UC Engineer …

IHS Markit
à George Town, Pulau Pinang, Malaysia
CDI, Plein-temps
Dernière candidature, 01 juil. 20
IHS Markit
à George Town, Pulau Pinang, Malaysia
CDI, Plein-temps
Dernière candidature, 01 juil. 20
Cisco UC Engineer
Position summary
  • Cisco Unified Communications engineer working within the End User Compute Technologies department and reporting to the Global Head of Voice and UC Services

  • Responsible for providing support, maintenance and development of the company's
    global Cisco unified communications environments
  • Extensive knowledge of Cisco's UC product range
  • Strong experience of configuring and troubleshooting CUCM v10+, dial plan/call routing issues in a complex integrated multi cluster environment
  • Strong experience of configuring and troubleshooting Cisco IOS H323/ISDN gateways and CUBE devices
  • Experience of troubleshooting PSTN connectivity over ISDN, SIP and analogue connections
  • Experience of Cisco UCCX/CCE scripting and troubleshooting
  • Administrative experience of Cisco Unity Connection
  • Strong experience of telephony protocols and concepts including SIP, SCCP, MGCP, SRST, TEHO, Extension Mobility, QoS, RTP, PSTN connectivity
  • Ability to produce documentation to a high standard

Duties & accountabilities
  • Responding to day to day fault management including incident reporting

  • Responsible for ensuring the stability of the unified communications environment

  • Providing administrative and engineering support on the various UC applications

  • Designing and implementing new UC solutions including new site deployments, office migrations, company acquisitions or office expansions

  • Developing and scripting new UCCX applications to meet business requirements or changes in requirements

  • Developing the voice strategy as new products are released or as business needs dictate

  • Maintaining accurate and up to date system documentation both low/high level designs, equipment inventories, number ranges and procedural documents

  • Monitoring the UC infrastructure using RTMT and CUOM
  • Acting as the point of escalation for unresolved UC issues
  • Acting as SME and providing support and mentoring to tier1 and tier2 IT support groups and where necessary engaging with end users
  • Maintaining the UC environment through system patching, addressing specific issues or taking proactive steps to ensure minimum down time
  • Working with vendors, procurement and project teams to deliver new UC requirements to the business
  • Provide out of hours and on call support for major incidents
  • Shift work required to support other geographical regions

Business competencies

At least 5 years' experience of Cisco UC in a support and engineering role within a financial services organisation.

Essential Skills
  • Cisco CUCM
  • Cisco CUC
  • Cisco UCCX and CCX
  • Cisco CUBE
  • Cisco Voice Gateways (ISR2) including analogue connectivity
  • Good understanding of SIP, SCCP, MGCP, SRST, TEHO, Extension Mobility, QoS, RTP, PSTN connectivity, SRST and TCP/IP
  • Good Microsoft Visio skills
  • Awareness of carrier infrastructures
  • Awareness of project management processes
  • Awareness of Cisco UC licencing
  • Familiar with the Cisco UCS environment
  • Excellent written documentation skills in English
  • Willingness to work within a team and preparedness to accept delegated work
  • Familiar with change control processes
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