• Competitive
  • George Town, Pulau Pinang, Malaysia
  • CDI, Plein-temps
  • Citigroup Transaction Services (M) Sdn Bhd
  • 22 janv. 18

MYS CTSM PG - Electronic Banking Customer Specialist

MYS CTSM PG - Electronic Banking Customer Specialist

  • Primary Location: Malaysia,Pulau Pinang,George Town
  • Education: Bachelor's Degree
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17081617


Description

EBS Summary:
  • Electronic Banking Services supports Citi's corporate clients in their interactions with our Electronic Banking Channels, providing specialized support to ensure the client's experience with the organization is optimal
  • This role at officer level within Citi is to with a small team made up of on site and remote staff
Key responsibilities include:
  • Working with customers to close key queries within a defined service level objective
  • Liaise with technology and product partners on complex issues
  • Provide training to clients on our platforms and systems
  • In depth investigations into process improvement and client experience
  • Drive commercialization initiatives as required
  • Work with the team and ensure all deliverables and objectives are met


Qualifications

EBS Summary:
  • Electronic Banking Services supports Citi's corporate clients in their interactions with our Electronic Banking Channels, providing specialized support to ensure the client's experience with the organization is optimal
  • This role at officer level within Citi is to with a small team made up of on site and remote staff
Key responsibilities include:
  • Working with customers to close key queries within a defined service level objective
  • Liaise with technology and product partners on complex issues
  • Provide training to clients on our platforms and systems
  • In depth investigations into process improvement and client experience
  • Drive commercialization initiatives as required
  • Work with the team and ensure all deliverables and objectives are met