• Competitive
  • George Town, Pulau Pinang, Malaysia
  • CDI, Plein-temps
  • Citigroup Transaction Services (M) Sdn Bhd
  • 2018-07-15

MYS CTSM PG Cash and Trade Processing Analyst (Transaction Services Professional TSP)

MYS CTSM PG Cash and Trade Processing Analyst (Transaction Services Professional TSP)

  • Primary Location: Malaysia,Pulau Pinang,George Town
  • Education: Bachelor's Degree
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18027110


Description

  • Act as the single point-of-contact for all key clients and facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc.
  • Play a key role in timely resolution of queries and optimal service delivery within desired timelines
  • Act as a focal point for all service-level initiatives
  • Pro-actively engage Sales and Product teams and provide business leads on key parameters like: Volume, Product, Revenue trends, etc. from Key Customers
  • Actively attempt to cross-sell Trade product offerings to Customers and track their success rates
  • Establish healthy business relations with Customers for securing repeat business and long term Customer loyalty
  • Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all 'Customer experience'
  • Consider risk and control issues when providing solutions to Customers and ensure pro-active escalation of key issues


Qualifications

  • Excellent communication skills in English (Read, Write and Speak) is mandatory and proficiency in Mandarin/Cantonese language will be an added advantage
  • About 2-4 year experience in Operations/Customer Service, preferably in Trade
  • Knowledge of guidelines governing Letters of Credit and other Trade products
  • Excellent problem solving and analytical skills
  • Should have a flair for customer service and gathering market intelligence
George Town, Pulau Pinang, Malaysia George Town Pulau Pinang MY