Assistant Manager, Desktop Engineering Assistant Manager, Desktop Engineering …

Great Eastern Life Assurance (Malaysia) Berhad
à Kuala Lumpur, Federal Territory, Malaysia
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Great Eastern Life Assurance (Malaysia) Berhad
à Kuala Lumpur, Federal Territory, Malaysia
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Assistant Manager, Desktop Engineering
Job Description
Job ID: 002354

Job Summary:

Manages and coordinates managerial activities, technical units needed to solve the Major Incident Customer Business Impact, Critical or high incidents or special requests like project escalations, special care etc. 24/7.

The Person
  • Responsible for creating functional disk images - a file that contains the contents and structure of a hard drive or other data storage device
  • Troubleshoot flaws causing software to malfunction by using this default image, where contains security updates and applying said image to all hard drives on the network
  • Responsible for reviewing and rectifying technical issues reported by the end user. These issues could be software related, such as identifying malware, or can be related to malfunctioning hardware
  • Responsible for developing and implementing a software update schedule.
  • This involves using patch management and software distribution tools to ensure software updates are implemented network-wide in a timely manner involving thousands of endpoints.
  • Communicate with users to identify issues and explain solutions and work with the teams towards rectification.


Job Requirements
The Role
  • A recognized Degree in Information Technology, Computer Science or equivalent
  • At least five (5) years' experience in Desktop management
  • Extensive knowledge of popular operating systems and software is an added advantage
  • Strong capability and understanding of Microsoft and Active Directory
  • Demonstrated ability to rapidly learn and understand new high technology products and services
  • Innovative problem solving skills with the ability to identify problems, drive to root cause, develop, and implement solutions independently or as part of a team
  • Proven ability to multitask, and work on task concurrently
  • Strong verbal and written communication skills
  • Excellent interpersonal skills
Close
Loading...