Black Belt Lean Operational Excellence

  • 200k
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • Standard Chartered Global Business Services Sdn Bhd
  • 19 sept. 17

This position will be responsible for managing and facilitating Lean projects in support of business objectives.

Responsibilties : 

  • Partner with key leadership and management stakeholders to assess current processes and identify process improvement opportunities utilizing voice of the customer (VOC), organizational, analytical, Lean problem solving methodologies.
  • Support the Head Operational Excellence to drive of projects within the business, supporting management/cross functional decisions by communicating the enterprise-wide changes to employees and helping them to learn, understand, adjust and grow with the business’s Lean transformation.
  • Lead by example as an active change agent by managing complex projects and leverage influencing skills that come from prior Lean / change management experience gained with a global organisation involving multiple stakeholders and countries
  • Align the LEAN Operational Excellence journey for the Product Operations vertical with the agreed plans
  • Accountable for creating awareness and acceptance of  LEAN among all levels within the Operations in the Hub and Country Operations


Key Result Areas

  • Drive agreed LEAN projects & Lean Management in the Product Operations Vertical job holder is responsible for
    • Meet Charter Goals
    • Effective stakeholders and Champions/ Sponsors engagement
    • Provide mentoring and monitoring support for LEAN projects run by other LEAN trained staff in the Hubs and the countries
    • Provide Support and drive the adoption & sustained implementation of Lean Management in individual units in the Product Vertical.


  • Work with the LOE Training Team to push the LEAN Training agenda for Hub and country operations staff & drive certifications
  • Identify and Execute end to end projects to achieve the reengineering targets as defined by Operations Excellence leadership team
  • Developing a metric framework that can be applied to the programme to enable outputs and successes to be measured and communicated both in the short-term and the longer-term
  • Promoting and supporting a culture of process improvement through the use of lean processes and tools

Knowledge, Skills and Experience

  • Post Graduate (Engineers and MBAs preferred)
  • Should have overall 5 -7 years of experience in Operations in Banking Operations/ Wealth Management /Financial Markets Operations
  • Lean Sig Sigma Black Belts preferred
  • Knowledge of Statistical software like Minitab, JMP, Sysstat. Etc
  • Coaching, mentoring & training experience would be an advantage