• Competitive
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • Citibank Berhad
  • 2018-07-16

Citibank Berhad KL CCB Client Onboarding Specialist

Citibank Berhad KL CCB Client Onboarding Specialist

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18038096


We're looking for a CCB Client Onboarding Specialist to join our world-class team
Our success in acquiring new client relationships, as well as expanding and retaining existing client relationships will be driven by our ability to consistently exceed our clients' expectations around service.  CCB Client Onboarding Specialist plays a key role in delivering a remarkable Client Experience and helping CCB achieve success.  The successful candidate will act as the lead business representative throughout the building of a Client on-boarding journey that is reliable, repeatable and fast; enhancing both Client and Relationship Manager Experience.
  • Managing the Client onboarding experience, expectations and communications, ensuring transparency throughout the entire onboarding process both internally (RM, Operations, BSU) and externally to the client
  • Developing a Client journey that is reliable, repeatable and fast, being the driving force for improvements
  • Being the single point of contact for internal partners and the Client: interacting with key teams to identify and remove bottlenecks
  • Oversight and coordination of all onboarding activities, including:
    • Liaising with the client; providing support and guidance throughout the documentation/form completion process to ensure quality and completeness
    • Collecting Client information required to complete GFICD and Account Opening process, Know Your Customer (KYC) and Citi's channel access (Online Banking; FX Pulse etc.); liaising with internal teams as necessary to expedite
    • Reviewing and checking for completeness of Client's information and supporting documentation before submitting the case to Operations for processing
    • Coordinating and monitoring the Client onboarding to the point the cash account is open and Citi's channels access has been provided
    • Ensuring the Client is able to successfully activate accounts and trained to the tools required for Citi's channel access
  • Ensuring accurate and timely tracking of end to end Turn Around Time (TAT) and managing to agreed targets/SLAs
  • Managing the onboarding process to the Global onboarding common operating model (COM) and assisting the team in implementing Onboarding related projects
  • Ensuring Global and local compliance with all appropriate regulations, controls, banking and data privacy standards


  • Educated to degree level or equivalent
  • Minimum 2 years relevant experience - with background in financial services industry (Commercial Banking related experience is an advantage)
  • Strong interpersonal, influencing and presentation skills
  • Business focused with records of successful accomplishment in providing consistently outstanding customer service
  • Demonstrated strong problem-solving and decision-making skills
  • Highly motivated and prepared to accept challenges
Kuala Lumpur, Federal Territory, Malaysia Kuala Lumpur Federal Territory MY