Job Title: Content Moderator - Japanese Speaker

Location: Malaysia, KL

Work Mode: Office

Shift: 24/7

Soft skills:

• Ability to work independently
• Experience with social networking (or similar programs) Internet Savvy
• Interested in social media and current events (trending topics, viral news etc.)
• Quick learner and adaptable to learn new processes, concepts, and skills
• Be organized and able to manage time and tasks efficiently
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Have a neutral mindset towards different content that needs classification, regardless of the content itself
• Result-oriented, self-motivated, independent and inquisitive
• Able to thrive in a fast-paced and team-oriented environment
• Excellent analytical and research skills

Technical skills

• Excellent written, reading & spoken communications skills in Required Language (Japanese) and understanding of local culture
• Possessed JLPT Cert of N1/N2 is required
• Good communications skills (English)
• Online community experience and exposure
• Experience with confidential information collection and management (preferable)

Other requirements

• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills
• Ability to perform in adverse situations

Detailed role and responsibilities

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.