Customer Service Representative
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description
This position is accountable for the accuracy and timeliness for New Business application, data entry and documents submitted for underwriting, claims and policy owner service depts. Responsibilities:
- Screen through the application and documents submitted to ensure completeness before registration.
- Receive premium submitted by agents or policyholders and issue receipts as acknowledgement of collection
- Assist the manager in other ad hoc activities whenever is required
If you are ready to unleash your potential it's time to start your career with Manulife/John Hancock. About Manulife
- Diploma in any discipline / basic degree or at least 3 years working experience in insurance customer service.
- Management & customer service knowledge
- Good team player spirit
- Good interpersonal skill
- Fluent in English & Bahasa Malaysia
- Approachable, resourceful and proactive
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.