Customer Success Advocate Customer Success Advocate …

Thakral One Pte Ltd
à Kuala Lumpur, Federal Territory, Malaysia
Intérim, Plein-temps
Dernière candidature, 07 juil. 20
Negotiable
Thakral One Pte Ltd
à Kuala Lumpur, Federal Territory, Malaysia
Intérim, Plein-temps
Dernière candidature, 07 juil. 20
Negotiable
Looking for Customer Success Advocate with leading product company to be based in Kuala Lumpur

 

Roles and Responsibilities

  • Monitors customer digital adoption journey and serves as their guide for success
  • Maintain customer engagement with a focus on customer satisfaction and increasing adoption
  • Answers customer inquiries about best practice content or general needs
  • Advocate customer needs/issues cross-departmentally
  • Proactively spotting and correcting issues that could affect customer satisfaction or retention
  • Refers customers to expert resources as needed

Skills and Competencies

  • Demonstrates a functional understanding of Customer Success Management goals
  • Working knowledge of Industry Information Technology practices 
  • Excellent customer communication skills, both written and spoken
  • Steers customer or internal conflicts with a “win win” perspective
  • Assimilates information from multiple sources to compose relevant unified response
  • Proficient with Customer Success tools such as Knowledge Management Systems and CRM
  • Ability to work independently with minimal coaching
  • Language fluency: English (business level); other languages (desired) 

If you are keen to find out more, please find share your details @ neha.menon@thakralone.com

 

 

 

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