Executive, Social Customer Care

  • Competitive
  • Kuala Lumpur, Federal Territory, Malaysia Kuala Lumpur Federal Territory MY
  • CDI, Plein-temps
  • Hong Leong Bank Berhad
  • 14 août 18 2018-08-14

Executive, Social Customer Care

Job Summary
Close monitoring of Corporate Social sites and engagement with customers.

Key Responsibilities

  • Monitor sites for customer service opportunities and initiate conversations on Corporate Social Sites
  • Work closely with Product Owners - managing customer inquiries on their posting in the Corporate Social Sites
  • Engage with customers - replying to inquiries, feedback and complaints raised on Corporate Social Sites
  • Execute first level investigations and provide accurate solutions to customers
  • Liaise with internal departments to provide best solutions to complaints raised by customers
  • Ensure quality in solutions to customers for a better Customer Experience
  • Responsible for operational cost and protecting the brand in every actions taken to accomplish task.
  • Reinforce quality improvement in daily work management.
Jobholder Requirements
• Minimum Diploma/Degree Holder, SPM / STPM with relevant work experience.• Able to work on shift (shift allowance provided), flexible, committed and ability to multi task
• Display good sense of responsibility and urgency on work
• Excellent written and spoken English.
• Highly motivated, matured, committed individual and customer centric.
• Resourceful, proactive and able to work under pressure and minimum supervision
• Knowledge in Social Media
• Basic PC knowledge, with the ability to quickly adapt to new software applications.
• Fast leaner and able to adopt stressful environment and fast moving work atmosphere.

• 1 to 3 years' experience of relevant working experience as Executive, Customer Relationship.