Fraud Analyst Fraud Analyst …

OCBC Bank (Malaysia) Berhad
à Kuala Lumpur, Federal Territory, Malaysia
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
OCBC Bank (Malaysia) Berhad
à Kuala Lumpur, Federal Territory, Malaysia
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Fraud Analyst
  • Perform outbound calling to cardholder to confirm transactions or dispute handling
  • To handle blocking/ uplifting of blocked cards and perform card replacement
  • To conduct investigation on dispute cases and follow ups on unauthorized transactions from end to end
  • Work closely with Card Ops, SG counterpart and Contact Centre on customer dispute issues
  • Perform report checking
  • Any other adhoc tasks that may be required due to Fraud Changing Environment
  • Able to handle complaints and provide solutions to customers relating to fraud
  • Ensure compliance for internal and external guidelines




Qualifications
  • Degree holder
  • Positive attitude, self-motivated and able to work with minimal supervision as well as the occasional long hours
  • Team player, able to communicate effectively and good interpersonal skills
  • Able to meet deadlines
  • Strong written communication skills, including the ability to handle complaints
  • High personal integrity
  • Good analytical skill

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