• Competitive
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • Citigroup Transaction Services (M) Sdn Bhd
  • 22 oct. 17

MYS CTSM KL - Team Lead

MYS CTSM KL - Team Lead

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Documentation and Information Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17069308


Job Purpose:
The ICG KYC BSU is an AML/KYC support and control function within the Institutional Clients Group responsible for the preparation, development, due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.
The job focuses primarily on ensuring timely and effective KYC Record processing for the relevant client groups.
Job Background / Context:
The successful candidate will have direct responsibility for the day to day operation of a local team of KYC analyst supporting 8 countries ensuring that all operational activities completed to support these countries are done to a high standard.
The successful candidate will be responsible for the on-going development of staff within the teams.
The successful candidate will play a central role in the local leadership team, reporting direct to the Operations Manager and will act as back up to them.
The candidate will be tasked with representing the Kuala Lumpur office on global KYC BSU projects / quality initiatives.
This role will require the successful candidate to assist with coordination and promotion of continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency.
Continual interaction is required with global and regional seniors including but not limited to Global KYC BSU Management, Relationship Management, Compliance / AMLCOs, and Product groups.
Key Responsibilities:
  • Act as Primary KYC BSU Contact point for Asia Pacific
  • Manage Team of KYC analyst supporting 4 countries in accordance with globally consistent KYC BSU standards
  • Point of escalation for Case Managers and Senior Case Managers to Relationship Management team and Compliance within cluster / region
  • Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
  • Assist Operations Manager in maintaining a workforce with capability to execute flawlessly
  • Act as project lead for Kuala Lumpur office for Global KYC BSU projects / quality initiatives as required
  • Ensure knowledgeable staff and continuous development plans in place for Team(s)
  • Ensure transparent and open people management culture within team(s)
  • Effectively maintain a highly efficient process environment
  • Ensure that the key processing controls are maintained by team(s) within pre-requisite standards
  • Oversight for the Pending Business ensuring adequate plans in place to address in line with standards
  • Oversight for the timely and accurate MIS reporting of processing / escalation metrics
  • Assist with capacity planning / forecasting for team as required
  • Assist with coordination of periodic quality testing as required (MCA, CER, PEER reviews)
  • Assist with the preparation for audits- both internal and external regulatory reviews
  • Assist with department projects / initiatives as requested
Roles & Responsibilities:
  • Responsible for the team and all of its related activities
  • Mentor, develop and coach team members including SCMs and CMs
  • Support and participate in existing employee evaluation processes, e.g. annual performance appraisal, work quality surveys etc.
  • Promote a work - life balance environment by supporting leading VOE and other activities
  • Manage and allocate monthly KYC Record population to team members. Evaluate accuracy and monitor status of population. Adjust team workload as required
  • Ensure all procedures, checklist and process maps are implemented and accurately describe the established processes
  • Responsible for 2nd level escalations to RM Line Manager / Country / Business Heads if RMs do not provide necessary information from Initiation Email
  • Ensure escalations are quickly resolved with emphasis on fixing root cause to prevent recurrence
  • Oversight of Technical Issues and ensure that they are escalated to appropriate technical personnel
  • Liaise and build strong partnerships with other groups where there are dependencies - AMLCO, QA, RM, and BSG, EDD, FIU (as applicable)
  • Monitor queries received at Email Distribution Lists for responses sent by the team. Provide direct response as appropriate
  • Ensure that checking of KYC Records by SCMs is based on a common set of standards (per each CSR) and defined checklists
  • Monitor CM calls and emails, ensure service and production quality standards are met and implement necessary improvements in communication style
  • Ensure country requirements are documented in CSR format (in conjunction with controls), up-to-date, and communicated to CMs and SCMs. Ensure country coordinator exists for each country supported
  • Provide updates at regular meetings with Governance, Compliance or BSG (as applicable)
  • Help define and closely monitor operational metrics relating to volume, efficiency, and quality measures
  • Review Compliance, BSU SCM (Checker) and BSG (as applicable) feedback to ensure continuous improvements
  • Manage remediation projects / initiatives and report on progress as required
  • Act as a KYC Record processing expert
Communication / Reporting:
  • Monitor capacity of team highlighting any shortfalls or excess to management
  • Assist MIS reports preparation on performance levels of BSU hubs / satellites
  • Communicate progress reports to global/regional teams on a weekly basis
  • Identify staff training needs based on quality/productivity metrics and analysis
  • Execute communication plan strategy associated with organizational change
Knowledge / Experience:
  • Management experience of equivalent size or more
  • Demonstrate ability to Lead and Motivate individuals within a pressurized environment
  • 5+ years' experience in banking or finance
  • Experience in control / risk or Compliance (AML/KYC) function (an advantage)
  • Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous
  • Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
  • Knowledge of AML policies and regulatory requirements
  • Considerable experience of dealing with senior management in a multi-function environment
  • Strong Leadership and Motivational skills
  • Excellent workflow management skills / experience
  • Excellent communication skills
  • Leadership and Motivational skills
  • Superior planning & organizing skills
  • Innovation and change management implementation
  • Process re-engineering and improvement
  • Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )
  • Project Management Skills


  • University degree preferably in Business / Finance, Math, Economics, Engineering, Optimization, or Law.
  • Pro-active thinking and execution abilities
  • Detailed oriented balanced with a strategic view
  • Demonstrated effectiveness in people management - in particular motivation, development, and teamwork
  • Demonstrated effectiveness process management - in particular target setting , prioritisation and operational effectiveness
  • Ability to multitask and prioritize
  • Ability to work well under pressure and tight time frames
  • Manage up effectively
  • MIS and metrics and efficiency analysis skills - ability to benchmark and track performance improvement
  • Pro-active, flexible, have good organizational skills and must be team player
  • Ability to work in a dynamic environment