Payment Officer (MY)

  • Competitive
  • Kuala Lumpur, Federal Territory, Malaysia
  • CDI, Plein-temps
  • OCBC Bank (Malaysia) Berhad
  • 22 janv. 18 2018-01-22

Payment Officer (MY)

Job Functions
1. To verify and authorise remittance transactions (IBG, FPX, GIRO, MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
2. Comply with exceptions for Signature Verification and Payment Processing in which respective role needs to be performed independently.
3. To liaise with customers/branches/business units/Call Centre on any discrepancy/doubt in their instructions till resolution.
4. Monitor and ensure IBG/DDA file is sent /received on respective window time and respond accordingly.
5. Escalate to the stakeholders if IBG sent/received status is unsuccessful.
6. Manually send/receive file if Ctrl-M fail.
7. Reconcile net settlement from Paynet
8. Handling Giro stop payment request.
9. Together with the team, to work and target SLA is met at all times.
10. To ensure quick action/resolution in managing both internal and external customers' queries, feedback and complaints.
11. To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
12. To participate in UAT/Projects as and when required.
13 To work on shift basis, when required

Qualifications
Knowledge & Skills
13. Preferably at least 1 to 2 years of knowledge and experience in processing/transacting
14. A self-motivated & pro-active person in managing operational efficiency and promote process improvements.

15. A passionate person with customer oriented mindset and firm believer of Quality discipline

16. Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.

17. Resourceful and able to multi-task independently with confidence in time critical environment.

18. Proficient in Microsoft Windows applications - Word, Excel & Power-point