Payment & E-Banking Operations - Remittance Processing Payment & E-Banking Operations - Remittance  …

OCBC Bank (Malaysia) Berhad
à Kuala Lumpur, Federal Territory, Malaysia
CDI, Plein-temps
Dernière candidature, 16 sept. 19
Competitive
OCBC Bank (Malaysia) Berhad
à Kuala Lumpur, Federal Territory, Malaysia
CDI, Plein-temps
Dernière candidature, 16 sept. 19
Competitive
Payment & E-Banking Operations - Remittance Processing
  • To verify and authorise remittance transactions (MEPS, TT, IFT etc) within stipulated approved limits.
  • Comply with exceptions for Signature Verification and Payment Processing in which respective role needs to be performed independently.
  • To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
  • Together with the team, to work and target SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers' queries, feedback and complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
  • Responsible to prepare & ensure management reporting is accurate & timely.
  • Initiate and implement high impact quality projects leading to operational efficiency and higher productivity
  • Liaison with internal and external auditors
  • To participate in UAT/Projects as and when required.



Qualifications
  • A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
  • At least 3-5 years of working experience in the related field is required for this position.
  • A passionate person with customer oriented mindset and firm believer of Quality discipline
  • Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
  • Resourceful and able to multi-task independently with confidence in time critical environment.
  • Strong in analytical and problem solving skill.
  • Proficient in Microsoft Windows applications - Word, Excel & Power-point

Close
Loading...