Strategic Change & Digital Transformation Manager Strategic Change & Digital Transformation Manager …

HSBC Bank (M) Berhad
à Kuala Lumpur, Federal Territory, Malaysia
CDI, Plein-temps
Dernière candidature, 26 oct. 20
Competitive
HSBC Bank (M) Berhad
à Kuala Lumpur, Federal Territory, Malaysia
CDI, Plein-temps
Dernière candidature, 26 oct. 20
Competitive
Strategic Change & Digital Transformation Manager
Some careers grow faster than others.



If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.

We are currently seeking an experienced professional to join this team in the role of Strategic Change and Digital Transformation Manager.


The purpose of this role is to successfully design, innovate and lead a strategy across CMB's Digital and Transformation change initiatives. The role holder needs to be an energised, ambitious and high performing change agent who will lead the scoping and delivery of large scale complex strategic digital / change programmes with the business, as well as the redesign and streamlining of existing processes. The role holder will hold the necessary skills to ensure elimination of wasteful and manual activity, and ensuring overall simplification of processes to ensure slicker and faster results for CMB.

Principal Responsibilities

  • Ensures optimization and efficiency in collaboration with ASP CMB and HOST sub-functions, executing key initiatives across digital, streamlining, simplification and process re-engineering
  • Leveraging the existing HOST team as well as regional / group projects to achieve the country CMB agenda on digital, transformation and process excellence.
  • Independently manages highly complex digital, strategic/operating problems and delivers results. Drives long-term vision and demonstrates exponential thinking; evidencing strategic planning to supplement tactical outputs
  • Brings market leading, innovative, client-centric ideas to drive stakeholders and business partners, building strong relationships to ensure consensus and delivering innovative change outcomes. Fostering open and honest communication which anticipates stakeholder expectations.
  • Support senior business leadership in originating, managing and leading change through deployment of priority programmes around digital, streamlining existing processes, and leading change planning.
  • Initiate, define, and lead the shape and structure of the country CMB change agenda (in alignment with global change agenda); review and refine resource requirements and negotiate, influence and ensure buy-in with stakeholders on the same
  • Builds a high performance culture and a body of strategic change professionals to shape the future direction of the CMB digital and Transformation agenda
  • Leads the development of CMB digital, Transformation resource in country with process re-engineering and production management methodologies, and end to end change
  • Leads the development of CMB digital, Transformation resource in country with process re-engineering and production management methodologies, and end to end change
  • Manage and deploy effective risk management strategies to ensure the risks, issues and dependencies are continuously accessed and communicated in relation to the change strategy. Ensure action and ownership against issues, to minimise impact
  • Stand as a Best-Practice Leader in Digital and Change Transformation to engage and motivate colleagues to succeed in the management of our critical programmes and specialist delivery, such as digital, re-engineering and production management, streamlining, design and initiation, change and implementation, business architecture, programme management, and business analysis
  • Evaluate delivery quality of the country digital and Transformation agenda using KPIs or surveys
  • Proactively monitor areas of concern and risks and provide recommendation to mitigate them to ensure SLAs of delivery are met
  • Ensure adherence to Group standard governance model(s) and use defined standards, frameworks and tools



Qualifications
Skills& Requirements

  • Degree in related field or commensurate practical experience
  • Prior Experience in Commercial Banking Sales, Risk Management and Digital Transformation
  • Outstanding relationship management and influencing skills
  • The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
  • The ability to apply architectural principles to business solutions
  • The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
  • Experience modeling business processes, streamlining, and re-engineering processes using a variety of tools and techniques
  • Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
  • High level of drive and motivation to ensure successful delivery of complex transformational initiatives
  • Ability to leverage resources available to achieve goals
  • Outstanding organizational and planning skills in order to cope with multiple large-scale responsibilities
  • Proven experience of operating iterative delivery techniques at scale
  • Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
  • Evidence of successfully managing financial plans
  • Successful experience in developing and retaining critical talent and building an effective leadership team
  • Knowledge of country regulations to deliver job objectives
  • Strong intimate knowledge of CMB's business model - i.e. the customer proposition, the channels and operations, and the key financial performance drivers.
  • Good working knowledge of functional area in an operational or consulting capacity
  • A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance
  • Very strong knowledge of the external environment - regulatory, political, competitors etc.
  • Outstanding knowledge of Transformation - functionally, operationally and financially


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