Support Manager Support Manager …

Standard Chartered Global Business Services Sdn Bhd
à Petaling Jaya, Malaysia
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Standard Chartered Global Business Services Sdn Bhd
à Petaling Jaya, Malaysia
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Support Manager
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities
  • To resolve the assigned incident ticket within the SLA
  • Incident should not be closed/resolved in Remedy without proper resolution
  • Update the Change related Issues in the Release tracker
  • Update the Change related issues in Remedy during closing/resolving incident
  • Dashboard Monitoring and taking corrective steps to bring it back to GREEN
  • Incident should not appear in Amber/RED in the daily Operational Hygiene Report
  • Raise Problem/JIRA ID for permanent fix
  • Provide inputs to L3 team for permanent fix
  • Highlight to Senior management if the ticket is potential candidate for escalation
  • To assign/distribute the new incident Tickets to Team equally
  • To ensure that there is Zero unassigned incident on daily basis
  • Attend walkthrough with the relevant stakeholders to understand the Project change
  • Understand new monitoring requirements for the project change
  • Configure the new monitoring requirements in ITRS
  • Ensure to get all project/change related artefacts and checking the same in sharepoint which are required for future Audit purpose
  • To attend Pre CAB meeting and raise related clarifications to the change co-ordinator.
  • To support Weekend change related activities
  • To perform PSS Verification after the completion of the change
  • To ensure that the change is closed on time in Remedy and did not reflect in the change overdue report
  • Support BAU during General/Night/Afternoon shift
  • To ensure that Shift handover given properly to the next shift - Shift Handover process

Apply now to join the Bank for those with big career ambitions.
Close
Loading...