Service Desk Engineer Service Desk Engineer …

Cognizant
à Bergen, Hordaland, Norvège
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Cognizant
à Bergen, Hordaland, Norvège
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Cognizant
Service Desk Engineer
Key responsibilities

  • Handling end user calls, chat, email, Web Tickets
  • Providing first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery
  • Ticket Closure

Skills and experience Required

  • More than 2 year's experience in 24x7 operations.
  • Candidates earlier worked in technical contact/call centers in a voice support process preferable
  • Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe, Apple, Google, etc)
  • Troubleshooting skills on VPN connectivity, dial up , wireless routers
  • Knowledge on active directory, domain controllers,
  • Exposure to password reset tools
  • Troubleshooting experience using remote control tools
  • Trouble shooting skills and experience in handling O365, Exchange(Outlook)/Lotus Notes environment
  • Good communication skills and customer management experience
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Willing to work in 24x7 environment
  • Good Analytical & Coordination skills are essential.
  • Basic Customer service skills
  • Basic understanding of Computers and Trouble shooting skills required.
  • Customer service orientation and ability to work in a team
  • Good interpersonal and communication skills
  • Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
  • Strong keyboard skills
  • Ability to perform in adverse situations
  • Fluent English and Norwegian are required.
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