Claims Services Processing Analyst with Spanish

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Handling the FNOL ( First Notice of Loss ) process of the claim
• registration and set-up of new claims in internal systems
• verification and analysis of claim documentation (policies, endorsements, invoices, medical / expert reports, correspondence)
• assessment of coverage in line with policy terms and conditions and internal guidelines (within granted authority)
• handling queries from clients and stakeholders regarding claim status and next steps
• ensuring that all claim files are complete, accurate and properly documented in the system
• ensuring compliance with internal procedures, quality standards and service level agreements
• participating in projects aimed at improving and automating claims processes
• participating in transition and migration of new claims processes to the team
• proposing process and/or system improvements to the team manager
• conducting trainings for new joiners as well as support of less experienced colleagues
• ensuring process documentation is up to date
• suggesting and implementing changes to tools and documentations needed to support effective service delivery
• participating actively in problem solving
• working closely with team and stakeholder to ensure that all work is carried out in a timely manner and to a high standard

How this opportunity is different

This role offers full end-to-end ownership of FNOL claims process, exposure across multiple business lines, and work on complex cases. It goes beyond operations by involving process improvements and transformation projects, with a real impact on how the team works. It also has a strong international focus, requiring daily use of Spanish and English.

Skills and experience that will lead to success

• experience in insurance claims handling or strong motivation to develop in claims (travel, property, liability, motor or other lines of business)
• good knowledge of the insurance market and basic understanding of insurance products
• very good knowledge of MS Office (especially Excel)
• ability to analyse cases and processes and identify areas for improvement
• ability to identify and appropriately respond to operational and claim-related risks
• excellent attention to detail is a must
• strong analytical skills and ability to think creatively when solving claim issues
• English - level B2
• Spanish - level C1
• ability to adapt communication style to different stakeholders (clients, insurers, internal teams)
• very good time management and organizational skills
• understanding and applying appropriate communication style
• ability to meet tight deadlines under time pressure
• ability to prioritize tasks according to volumes
• strong work ethic

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