Job Description

The Credit and Collection Clerk is responsible for timely cash collection and customer account maintenance for a defined portfolio of customers. This role is critical in securing the company's cash flow and provides exposure to a wide range of internal and external stakeholders at different levels of seniority.
Main Responsibilities

• Analyze customer accounts and contact customers via phone and email to ensure timely payments
• Cooperate with Commercial, Invoicing, Credit Management, and VAT teams to resolve issues efficiently
• Maintain regular contact with customers regarding overdue or delayed payments
• Maintain the receivables sub-ledger and ensure data accuracy
• Ensure customer accounts reflect the current commercial situation
• Prepare and maintain overdue and aging reports
• Follow up on reasons for non-payment and support issue resolution
• Respond to questions and provide support to stakeholders and customers as required
• Assist with financial reporting for managers and senior stakeholders
• Report significant issues related to customer payment behavior to the direct supervisor
• Investigate and resolve customer account discrepancies
• Support the Encashment Clerk in obtaining payment details from customers

Key Skills & Qualifications

• Excellent written and verbal communication skills in German; any additional European language is considered an asset
• Bachelor's degree preferred (Finance, Economics, or related field would be an advantage)
• Good knowledge of MS Office
• Strong motivation and ability to work under pressure
• Problem-solving mindset with a proactive "can-do" attitude
• Very good organizational and communication skills
• Knowledge of SAP would be considered an asset

About the Team

We are part of ArcelorMittal Group - a global leader in the steel and mining industry. In Business Center of Excellence we concentrate on the development of modern technologies at the highest, world-class level. We provide services in the areas of accounting, IT, purchasing support, HR and payroll in nine languages: Polish, English, German, French, Italian, Spanish, Czech, Dutch and Russian to our clients - over 300 companies from Europe. Together, we create a group of over 600 specialists full of passion and creative ideas. We are constantly developing and looking for unique perspectives to create a world that connects millions.

In Business Center of Excellence we believe in driving our success through our people. Every day, facing new challenges, you are surrounded by people on whose support you can always count. In BCOE you are the one responsible for your own development. You can choose from many possibilities we offer. Feel satisfaction to work for an industry leader providing you with a sense of a stable future and career development anywhere in the world. Become a part of inspiring work environment and make your world at Business Center of Excellence.