Job Description

Role Purpose

The Customer Service Agent is responsible for acting as a liaison, between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations. Key Responsabilities • Deal and respond customer inquiries either by telephone, electronically or face to face. • Obtain and evaluate all relevant information to handle product and service inquiries. • Provide pricing and delivery information. • Perform customer verifications. • Set up new and manage customer accounts. • Process orders, forms, applications and requests. • Raise unsolved requisitions to a higher level resource. • Keep updated records of customer interactions and transactions, details of inquiries, comments and /or complaints. • Prepare and keep updated customer database and activity reports. • Maintain effective communication with departmental resources for problem resolutions. • Perform specials projects and other related duties as assigned.

Qualifications

Requirements • Associate Degree or equivalent. • Excellent communication skills. • Ability to type. • Knowledge of administrative procedures. • Data collection and ordering. • Strong decision and problem solving skills. • Demonstrate flexibility and adaptability to work in a fast moving and challenging environment. • Proficiency in MS Office (Word, Excel and Power Point). • Intermediate knowledge of the structure and content of the English and Spanish Language. Experience • Two (2) years or more of experience in Customer Service and/or Call Center Setting

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.