• Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • Citibank NA
  • 22 sept. 17

253208 - Infrastructure Group Manager

253208 - Infrastructure Group Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17060289


Description

  • Responsibility for the health of the Monitoring and automation environment for all five regions
  • Ensure Marketplace requests completed within agreed operating level agreements (OLA)
  • Engage with global customers to ensure consistency
  • Providing first level support for all monitoring and automation related issues
  • Global Prod Ops Enterprise Automation & Tools manages circa 180 z/OS LPARS, 23 iSeries LPARS, 12 Tandem and 12 Unisys systems All of these instances require standard monitoring and automation deployed
  • Manages multiple technology infrastructure teams or a technology infrastructure functional area (depending on size of business)
  • Develops strategies to ensure technology infrastructure meets business strategy goals
  • Impacts the technology infrastructure through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning
  • Provide automation and monitoring to identified platforms to eliminate manual intervention, improve customer service and provide efficiency to handle workload
  • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
  • Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
  • Ensures essential procedures are followed and contributes to defining standards
  • Demonstrates an in-depth understanding of how technology infrastructure integrates within the overall technology function to achieve objectives; requires a good understanding of the industry
  • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
  • Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties
  • Manage a geographically diverse team including both managers and subject matter experts based in ASPAC, EMEA, LATAM and NAM
  • Manage the day to day support for Mainframe (ZOS), iSeries, Tandem and Unisys platforms for all regions
  • Ensure that staffing levels are sufficient to cover both the eastern and western hemisphere
  • Manage the relationship between the group, customers and vendors
  • Ensure that the team, tools and processes are fully compliant and audit ready
  • Ensure that reporting is in place to cover projects, metrics, team performance etc
  • Ensure that succession planning is in place for the managers and SME's
  • Manage hiring, termination and all HR related activities for the team
  • Ensure that all processes are designed with the global customer in mind
  • Ensure that all PCM's, MCA's, Technical documents and group documentation are maintained and updated regularly
  • Participate in forums outside of your immediate responsibility to move the Data Center organization forward
  • Ensure that regional responsibilities are taken care of and do not get lost in global responsibilities
  • Work closely with the VOE team and put in place a plan to remediate issues where possible
  • Manage the relationship with 3rd party vendors
  • Ensure that customer service is top priority and improvement plans are in place year over year


Qualifications

  • Extensive experience in a system management role, preferably in a financial institute
  • ITIL V3 Certified
  • Knowledge and appreciation of Controls and Compliance
  • Able to demonstrate excellent leadership within a team and with third parties
  • Service delivery focused
  • Strong communication skills (both written & verbal)
  • Self-motivated, ambitious and goal oriented
  • Experience of some or all of AF/operator, System Automation for ZOS, SEA absMessage (iSeries), Opcon & Sightline(Unisys), Automated Operator & Prognosis (Tandem)
  • Analytical approach to problem solving
  • MS Office
  • Strong project management