AVP/Senior Assoc, Digital Business Strategy Service Desk, Treasury & Markets AVP/Senior Assoc, Digital Business Strategy  …

DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
AVP/Senior Assoc, Digital Business Strategy Service Desk, Treasury & Markets
Business Function

As a leader in treasury operations, DBS extends a broad range of capabilities in foreign exchange and derivatives, money market and securities trading, to corporations and financial institutions. DBS trades in a comprehensive product range, including foreign exchange, as well as interest rates and derivatives.

Treasury & Markets (T&M) provides total solutions to serve DBS clients' hedging and investment needs with a regional emphasis. We have a strong record in providing innovative wealth management solutions to our individual investors. We are a leader in SGD and regional products with an excellent, customer-driven research capability and with cutting-edge risk management technology and systems.

Responsibilities

  • Provide first-level support and troubleshooting of user issues/enquiries
  • Assist with user onboarding and training
  • Monitors and ensure applications, servers and connectivity are up all the time • Monitoring and reporting of customers' usage, volume, ticket growth and identify gaps
  • Track enhancements requests from user feedback
  • Support and participate in system testing and "live-verification"
  • Review and participate in business continuity planning and recovery procedures
  • Continuously maintain up to date product/services knowledge User Guide, Features and FAQs wiki
  • Ensure risk and compliance issues are handled and resolved with the highest priority
  • Ensure timely onboarding for customers on external platforms
  • To solicit customer feedback and identify problem trends and highlight to development team for discussion and improvement actions
Requirements
  • Minimum 3 years working experience
  • Prior customer servicing experience is preferred but not compulsory
  • Proficiency in Microsoft Office applications and computer literacy is a must
  • Good command of oral and written English and able to communicate at all levels
  • Problem solver and good people handling skills
  • Respond promptly to issues raised, through good understanding of business, operational and technical knowledge
  • Can be independent and self-motivated, has enthusiasm and passion
  • Good team player with strong interpersonal skills
  • Knowledge in Treasury Products will be an advantage


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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