Analyst, Incident Management Coordinator, Technology & Operations Analyst, Incident Management Coordinator,  …

DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Analyst, Incident Management Coordinator, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Following defined incident and problem process and escalation when needed, as defined in the escalation matrix.
  • Notifying the participants in the Incident and Problem Management process when standards and procedures are not being followed.
  • Rerouting misdirected incidents and problems that have not been handled in a timely manner.
  • Escalate issues timely and appropriately.
  • Identifying incidents and problems which need special attention or escalation
  • Identifying exceptions and deviations, as well as management of these situations
  • Notifying the participants in the process when standards and procedures are not being followed
  • Facilitating the resolution of issues with items not complying with the process
  • Overseeing creation and availability of process reports and analyzing reports
  • Overseeing completeness and integrity of information collected to conduct daily operations
  • Establishing measurements and targets to improve process effectiveness and efficiency
  • Acting as an escalation focal point for all roles involved in the process
  • Card and key issuance management for secure room.
  • Tasks assigned by the team manager, that help to prevent a potential Incident.

Requirements
  • Possesses a Diploma and above
  • Minimum 3 years' experience in Incident and problem management roles, preferably in a banking sector.
  • Good communication skills
  • Ability to work independently and is a good team player.
  • Must be organised, systematic and be able to work with details.
  • The candidate will work in 12 Hour Rotational Shifts, Roster to be decided by the team manager.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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