Analyst, Specialist, Helpdesk Support, Technology Services, Technology and Operations
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
To provide 2nd and 3rd level support to end users for Windows client laptops/desktops, Apple Macbook, mobile devices & printers Support scope: Install, configure, troubleshoot issues, issue resolution, root cause investigation, writing knowledge base articles, providing user education, coordination and follow up with external hardware / software vendors, follow up with user for confirmation of issue resolution Support Ad-hoc tasks regarding client machines like machine configuration information collection for audit, supporting business continuity and disaster recovery exercises and any other tasks required for end user device support operations Perform preventative maintenance tasks, fix issues relayed to end user device patching, software delivery and security tools Track incident and service request tickets through internal ticketing system and provide timely resolution and updates according to agreed service level set up the organization Create periodic reports regarding end user device support and participate & contribute in team meetings Requirement
ITE graduate or Diploma or Degree in science / technology / engineering Minimum 2 years of IT experience Window 7, Windows 10 administration and troubleshooting skills Apple Macbook administration and troubleshooting skills Configuring and troubleshooting skills for SCCM, McAfee AV, ePO, Symantec end point protection, Active Directory GPO, Intune, Office 365, JAMF (Casper suite) Interpersonal skills with ability to work with heterogeneous teams Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.