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Application Support Engineer (L2/L3)

Capgemini
Singapour
Mise en ligne il y a 15 jours Hybride CDI 80000
Nirzham
Mise en ligne par
Nirzham Shah
Talent Acquisition Manager
Application support engineers oversee the installation and maintenance of software applications in order to streamline business operations. Their duties include optimizing software application performance, installing updates, and performing debugging procedures.

Role Summary:

  • An Application Support Engineer is responsible for transforming production operations by driving product fixes and improving operational efficiency.
  • Candidate must be highly motivated and be able to work under pressure.
  • They will be responsible to manage and resolve system alerts, complex user support tickets and production incidents.
  • They will be required to articulate functional and technical aspects of production issue and collaborate with Business or Engineering teams on efficient solutions or automations.
  • They will also help Business Users and Engineers by creating documentation and training them on applications and processes.

Requirements:

  • Degree in Information Technology or equivalent
  • 4-6 years of Technical support or DevOps experience
  • Strong interpersonal, verbal and written communication skills
  • Strong analytical and problem solving skills
  • Experience in Incident and Problem management

Technical Competencies:

  • Experience with SQL (DB2/Sybase), Unix, Java, Autosys, Shell Script or Python
  • Experience in Financial services industry
  • Knowledge of version control and CI/CD tools like GIT, Jenkins etc.
  • Experience in working with enterprise scale applications
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