Application Support Engineer (L2/L3)

Role Summary:

• An Application Support Engineer is responsible for transforming production operations by driving product fixes and improving operational efficiency.
• Candidate must be highly motivated and be able to work under pressure.
• They will be responsible to manage and resolve system alerts, complex user support tickets and production incidents.
• They will be required to articulate functional and technical aspects of production issue and collaborate with Business or Engineering teams on efficient solutions or automations.
• They will also help Business Users and Engineers by creating documentation and training them on applications and processes.

Requirements:

• Degree in Information Technology or equivalent
• 4-6 years of Technical support or DevOps experience
• Strong interpersonal, verbal and written communication skills
• Strong analytical and problem solving skills
• Experience in Incident and Problem management

Technical Competencies:

• Experience with SQL (DB2/Sybase), Unix, Java, Autosys, Shell Script or Python
• Experience in Financial services industry
• Knowledge of version control and CI/CD tools like GIT, Jenkins etc.
• Experience in working with enterprise scale applications