Application Technical Support Application Technical Support …

à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 09 juil. 20
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 09 juil. 20
Application Technical Support
We are looking for suitably qualified and highly motivated candidates with good mix of technical and banking applications experience to form a new team to bridge Business end-users with Banking Technology. The primary focus of the team is to ensure sustained stability and smooth running of the nightly batches for our APAC/EMEA consumer banking markets so that following day's business can be resumed smoothly.  Business application technial support and application recovery specialists will focus on application support and t echnical batch recovery and facilitate interaction with Consumer operations and business across markets, as well as focus on platform related issues and performance tuning.  

  • Manage and execute all batch related activities.
  • Setting standards and discipline on the overnight batch support to ensure SLAs are met and timely intervention in case of potential delays.
  • Tools adoption and optimization to automate monitoring and alerts to minimize manual efforts, and eradicate manual misses:
  • Automate routine tasks and collaborate with development and business end-users to continuously identify proactive monitoring and health-check opportunities.
  • Ensure batch exceptions are promptly reviewed with business end-users to proactively avoid/minimize client impact. Ensure potential client impacting incidents are identified and remediated prior or as soon as possible.
  • Batch incidents overnight recoveries are reviewed promptly for permanent fix opportunities with Business end-users and Development team to eradicate recurrence. It will then be channeled for Batch Vulnerabilities Assessment.
  • Task force on Batch Vulnerabilities Assessment where batch incidents are routed to assess for a broad-based proactive Service Improvement Plan (SIP), and track it with Development team for Implementation.
  • Change review on Infra and batch related deployment.
  • Reporting and Production Management dashboards to diagnose production quality root causes.
  • Transition problem tasks identified from post-mortem into deliverables from Application teams.
  • Strong hands-on Banking applications development and/or support experience on Mainframe platform.
  • Conversant in COBOL, CICS, JCL, DB2, MQ, Files structure concepts; support tool such as AbendAID, Omegamon, Job Scheduler. Knowledge of distributed architecture, networks will be added advantage.
  • Experience in batch scheduling and monitoring concepts.
  • Excellent analytical and problem-solving skills.
  • Self-starter with an open-mindset to embrace Mainframe technology with the evolving digital banking technologies.
  • Willing to explore new tools to integrate and harness the advantages from Mainframe.
  • Must be a team player who can interact with both Technology and Business users
  • Must have a forward-looking mind-set to groom the junior team members.
  • 5+  years of experience in banking technical role. Candidates with more experience will be considered for senior positions.
  • Usual working hours and willing to provide 24-hour/7-days-per-week on-call support.
  • Bachelor's/University degree or equivalent experience
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
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